engineer refused to install new fibre router in old room, now no internet on PC

[messiah]

Bt told me I have to have a new fibre router (I didn't want it, as had to take time off work, and old one was fine, but my BT EE tv box wasn't working properly so they said I have to have my router switched over to fibre) and came to install it yesterday. Old router was upstairs in my office next to my PC for ethernet connection as it's an old PC that doesn't have wifi. He told me it HAD to go downstairs in the living room, so he changed the box on the wall downstairs, and left.

I now have no internet on my computer which obviously I need, and after speaking to my partner I now understand why the router was upstairs in the first place in my 'office'. Sounds like the engineer was fobbing me off to make his job easier, instead of putting the new router where I wanted it - exactly where the old one was.

What recourse do I have to get the router put back in my office, if any? I didn't want the replacement in the first place, and now the router isn't where I need it for my computer to be able to connect to the internet. 

Thanks in advance for any help 🙂

[shakey1981]

do yu hae full fibre wit on ont if you you can just onnect straigt to that if not tell me whivh your you have supplied and ill fine a setup guide

[shakey1981]

usb wif stick ?

[iniltous]

No one is yet at the point to be moved (forced) against their will from copper onto FTTP , there may be inducements to move and penalties to remain ( like not getting a renewal deal unless taking FTTP ) but ultimately this was a choice you made , presumably you were offered a new TV box in exchange for renewing your deal and accepting FTTP , clearly you could have said No and obtained a TV box elsewhere, even removed TV from your account.

If your router ( and computer ) were on the first floor connected via an telephone extension wire/socket theses are redundant once FTTP is installed and the location and fitting of the ONT has practical and time related restrictions, but ultimately the location of the ONT was agreed, if no agreement could be made , you send the installer away , the installation is cancelled and you revert to how you were .

As far as going forward, the two easy options, convert your desktop PC to WiFi with a cheap WiFi ‘dongle’ , or use  a pair of ‘powerline’ adapters where you plug one into a power socket or extension lead near the router and the other one of the pair in a power socket near your computer , using Ethernet cables  from the router and PC into the powerline adapters, the mains wiring effectively carries the data from your PC to router .

[WSH]

The ethernet cable from the ONT on the wall to your router can be up to 100m long, so the best solution, if possible, is to run a cable from the ONT up to your office.

[messiah]

tbh I 'agreed' to what he told me HAD to be done - I know next to nothing technical, and yes I'm dumb but it's been so many years now that I didn't even remember why my partner told me to ask them to put the router in the upstairs office next to my computer.

I did remove the tv from my package, and wanted to just have broadband, which I already had, and the lady on the phone told me it (my broadband) needed upgrading to fibre. 

I do not have the tv EE box anymore, they came round and actually didn't even change the router (sorry, my wording wasn't clear on that - I'm easily confused with all this stuff), just put a new box on my downstairs socket, and moved my old router so that it's now downstairs. I have no chance of running cables.

As I say, I have next to no tech knowledge, so the lady on the phone when I cancelled my EE box said I'd need an upgrade to fibre, I took her at her word. The engineer told me the router now had to be downstairs next to the new socket. That's my bad for being too dumb to remember the router was upstairs because my computer doesn't have wifi so it had a wire to the router, I just feel all this was forced on me and I've been waffled to, and my lack of knowledge around any of this has now left me in a position where I have to pay someone to do this wiring that needs to be done, when I even told the lady on the phone my broadband was fine and I didn't want an upgrade to fibre.

Looks like I am just going to have to swallow all this, but it has left a very sour taste when all I wanted to do was cancel my EE box. Thanks anyway everyone for your time.

[messiah]

"No one is yet at the point to be moved (forced) against their will from copper onto FTTP "

The lady on the phone definitely told me it 'had to be upgraded' when I told her I was fine as is (didn't want to take the time off work). Yes, my contract with broadband and the tv box had run out, so I renewed but only with broadband, I cancelled the tv box part of it (or rather, didn't renew it)

[iniltous]

Obviously only you and the ‘guide’ can say what was or wasn’t said , but  if you hadn’t contacted BT you wouldn’t be on FTTP , that itself contradicts  the supposed ‘compulsory’ nature of FTTP  , but clearly the  preference is to get customers off copper when FTTP is available, and TBH it’s inevitable that you eventually would have needed  to change anyway  , many would be envious that you have FTTP available when they don’t .

You may feel it’s something you shouldn’t have to pay for , but powerline adapters can be had for around  £24, so it’s not ridiculously expensive to make your PC connect with the new router position , what’s more now you are on FTTP doubtless your speed has improved, even if you are on the same profile , as FTTP has no distance related reduction.