Recently the past couple of days, me and my girlfriend have noticed our broadband keeps dropping out then reconnecting, the router will flash an array or colours, orange then back to blue after some minutes.
I stream and game on a daily basis so this simply isn't good enough, its been working floorlessly for several months now, now appears to suddenly cut off every few hours.
I've taking the following from the error log and technical log, I hope this helps.
21:42:46, 20 Mar. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
21:42:41, 20 Mar. PPP: Stopped PPP daemon(0,1,5)
21:42:37, 20 Mar. PPP LCP Send Termination Request (User request)
21:42:34, 20 Mar. PPP LCP Send Termination Request (User request)
21:42:34, 20 Mar. PPP: IPCP down
21:42:34, 20 Mar. PPP: LCP down
21:42:34, 20 Mar. DSL Link Down: duration was 5928 seconds
Do a quiet line test (best with corded phone). 17070 option 2. Any noise report a line fault NOT broadband.
I'd happily do this but don't have a landline as we have no need, is there another way to test the noise?
You will need to test for noise using a phone, as noise on your line will cause dropouts. There is no other way to do it.
Buy a cheap (less than £10) wired phone to run a check.
Then dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.
If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.