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Techwizz
Aspiring Expert
155 Views
Message 11 of 14

Re: event log error (DSL Link Down)

@Dannyw24, just to check, you've purchased a corded not a cordless phone, correct?
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Dannyw24
Beginner
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Message 12 of 14

Re: event log error (DSL Link Down)

So after performing the noise check, I rang BT and spoke to a friendly chap, who performed a check and informed me that the connection had indeed dropped out a total of 30 times in 2 days.

He explained how a team were already looking into the problem at the exchange and how it would be fixed with 48hours. This was confirmed by an email which got sent out to me afterwards, hopefully this is the end of the road problem wise.
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Distinguished Sage
Distinguished Sage
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Message 13 of 14

Re: event log error (DSL Link Down)

I very much suspect the 'friendly chap' was giving you a load of BS. and you will need an engineer visit to rectify the problem. Time will tell.

Moderator
Moderator
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Message 14 of 14

Re: event log error (DSL Link Down)

Hi @Dannyw24  How did the engineer work go and has the problem been fixed?

Cheers
John

Community ModeratorJohnC
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