Been with BT for around 5 years (ever since infinity became available at my house). Speed started out great, at around 73Mbps and since then has slowed a little over the years and settled at 66Mbps for about the last 18 months. Ten days ago, the ping doubled and download dropped to about 52Mbps so I contacted BT CS - God, why are they so difficult to deal with?
Engineer dispatched for last Wednesday - when he arrived, he said he wasn't Open Reach and he poked around in the house at the master socket for around 40 mins, during which time he snipped the ends off the cables and crimped new RJ45/RJ11 plugs on them. Made absolutly no difference and so he arranged for Open Reach to come today.
Nice lad, very helpful - arrived at 08:00 and was in attendance for around 4 hours. He said he was seeing 63Mbps on his test equipment, and that there were "some errors that had failed a test". He said he was able to look at historic connection speeds and agreed with me that I was on circa 66Mbps up to the beginning of July. He disappeared and looked down a manhole at the top of the street and then to the cabinet where he said he's moved my line to a different port.
When he came back to the house, his test gear indicated 53Mbps ! He made a call and requested a DLM reset and the guy on the other end of the phone said that the port was "open - 80/20".
In the end, the engineer just said that he couldn't explain why my speeds were so bad and left?
I'm 280 metres from the cabinet and my IP profile is now 62Mbps - I'm getting mid to high 50's download.
Surely, I should be getting better speeds than that - I may as well be on Infinity 1 - at least it would save a few quid.
Contract is up for renewal now - I don't "want" to leave as I can't be bothered with all the hassle and, I'm not sure I want to go back to Virgin Media?
post stats from your hh6 advanced settings then technical log information hh5 troubleshooting then helpdesk
enter phone number and post results https://www.btwholesale.com/includes/adsl/main.html remember delete number
run btspeedtester and then diagnostic test and post results must be done wired and preferably with IE/Edge http://www.speedtest.btwholesale.com/
are you using test socket with a filter to see if that improves your conenction
try dialling 17070 option 2 should be quiet and best with corded phone
Thanks for the quick reply. The engineer put a new master socket on "master socket 5C" - not sure if it has a test socket ?
Let me know if I can supply any other information and if I should take the faceplate off the mastersocket - I think I might have a filter, otherwise will have to buy one.
the front of master just unclips by squeezing the sides and shows test socket
from stats you have 64mb connection speed and that is bottom end of dslchecker estimated speed
which exchange and cab are you on?
I'm on the Lemmington exchange in Newcastle - cabinet 58 - sorry, I chopped that bit off when I did the screenshot.
I thought you were maybe on Huawei cab and would get G.INP activated laterd but like me you are on ECI so no G.INP at the moment
ah, no - def an ECI cabinet - worse luck !
Not looked for a filter yet - will see if I have one and report back.
I'm not so simple as to think that Plusnet or Vodafone can live up to their promises as they're all using the same infrasrtucture, but BT want £39.99 to renew my exisitng contract. **Edited**
I presume your socket looks like this?
If so squeeze the front off and the test socket will be like this
I hope that helps.