Facebook will not load using my wifi on my laptop, tablet or phone. I have contacted chat, who have talked me through resetting my home hub - which lost connection with chat, and didn't solve the problem. The next advisor had me go in to command prompt and type ipconfig/flashdns then /release then /renew - but again lost connection and didn't help. Now chat is saying it is closed. I also can't get on to dragon city or clash royale
are you able to try using an ethernet connection with laptop? does it work using mobile data on phone
thanks for the reply -it works on mobile data on the phone. I'm afraid I can't try with ethernet. Other sites seem to be ok, but I can't understand how live chat on BT now appears to be closed
to decide if hub the problem you need to be able to try ethernet connection
have you turned of smart setup?