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geeup
Aspiring Contributor
1,335 Views
Message 1 of 5

facebook not loading on wifi

Facebook will not load using my wifi on my laptop, tablet or phone. I have contacted chat, who have talked me through resetting my home hub - which lost connection with chat, and didn't solve the problem. The next advisor had me go in to command prompt and type ipconfig/flashdns then /release then /renew - but again lost connection and didn't help. Now chat is saying it is closed.  I also can't get on to dragon city or clash royale

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: facebook not loading on wifi

are you able to try using an ethernet connection with laptop?  does it work using mobile data on phone



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geeup
Aspiring Contributor
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Message 3 of 5

Re: facebook not loading on wifi

thanks for the reply -it works on mobile data on the phone. I'm afraid I can't try with ethernet. Other sites seem to be ok, but I can't understand how live chat on BT now appears to be closed

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: facebook not loading on wifi

to decide if hub the problem you need to be able to try ethernet connection

have you turned of smart setup?



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geeup
Aspiring Contributor
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Message 5 of 5

Re: facebook not loading on wifi

sorry - but no idea how

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