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Beginner
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Message 1 of 14

fibre broadband

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Hi
Looking for some help here as hitting a brick wall for last 6 months
I have got broadband *Edited By Mod* For last 6 months trying to upgrade it for fibre one but no luck so far. Checked Openreach for my area and they accepting orders for super fast fibre. Contacted *Edited By Mod* through email ( many of times) but as a result every time in 3-5 days getting the reply it's not available. What shall I do now?? Help.... very frustrating
Thank you

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Sage
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Message 2 of 14

Re: fibre broadband

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Enter your phone number HERE and post a screenshot of the result. Remove number before postion.

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Distinguished Sage
Distinguished Sage
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Message 3 of 14

Re: fibre broadband

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are you currently a BT broadband customer?



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Beginner
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Message 4 of 14

Re: fibre broadband

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Yes
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Beginner
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Message 5 of 14

Re: fibre broadband

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Sorry..I will sound silly now...How to copy the screenshot in this forum ☺
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Beginner
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Message 6 of 14

Re: fibre broadband

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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: fibre broadband

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@oxik2 wrote:
Sorry..I will sound silly now...How to copy the screenshot in this forum ☺

Here is how to post pictures.

 https://community.bt.com/t5/help/faqpage/faq-category-id/images#images

 

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Beginner
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Message 8 of 14

Re: fibre broadband

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20180904_184422.jpg

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Sage
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Message 9 of 14

Re: fibre broadband

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That would appear to confirm it is available to you.

I see no reason why the dept you are dealing with are saying it isn't unless the cabinet was full and more capacity has now been added.

Don't forget this is a customer - customer support forum.

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Distinguished Sage
Distinguished Sage
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Message 10 of 14

Re: fibre broadband

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Try phoning options team on 0800800030 they are uk based



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