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grumpywhale
Beginner
1,046 Views
Message 1 of 25

fibre upgrade offer

We received promotional offer from BT, offering upgrade from current DSL to Fibre 100, so we took it. Only now were a bit confused, we received the order email, it says upgrade coming on 1st, but no mention of visit from engineer or provision of new router.

to go to this Full Fibre 100 with BT Halo 1, do we not need engineer visit to actually put in fibre or is it not fibre to premises but fibre to cabinet? 

Just a bit confused.

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24 REPLIES 24
pippincp
Distinguished Sage
1,042 Views
Message 2 of 25

Re: fibre upgrade offer

Fibre 100 is a G.Fast product. No engineer required. A new hub will only be sent if required.

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grumpywhale
Beginner
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Message 3 of 25

Re: fibre upgrade offer

So its fibre to the cabinet, which one gives fastest but fibre to the home>

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pippincp
Distinguished Sage
1,036 Views
Message 4 of 25

Re: fibre upgrade offer

Yes G.Fast is FTTC.

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grumpywhale
Beginner
1,010 Views
Message 5 of 25

Re: fibre upgrade offer

How can i get them to give me an upgraded router though, the one we have works but its last generation

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grumpywhale
Beginner
1,018 Views
Message 6 of 25

Whats the first speed that would need engineer visit

So we have accepted upgrade to Full Fibre 100, but from the other answer i got thats FTTC what is the first one that would need an engineer visit so we get FTTP? 

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imjolly
Distinguished Sage
Distinguished Sage
1,003 Views
Message 7 of 25

Re: Whats the first speed that would need engineer visit

maybe you cannot get FTTP hence why you can get G.Fast

enter your phone number and post results  remember delete number  https://www.broadbandchecker.btwholesale.com/#/ADSL



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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 25

Re: fibre upgrade offer

unless your router is faulty then you will not get another router unless you upgrade to Halo 2



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garybs29
Recognised Expert
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Message 9 of 25

Re: fibre upgrade offer

Seems strange that if you're upgrading to G.fast they're not sending out a new router or engineer as both are usually needed. The engineer in particular as usually they may need to change the master socket face plate etc

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grumpywhale
Beginner
990 Views
Message 10 of 25

Re: Whats the first speed that would need engineer visit

Test shows FTTP is available. So which is first package that would need it?

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