I'm glad the dig went well. Hopefully, a team will be out within the next couple of week to sort out our ducts (Redrow installed)
Well after concerns about the fibre that the dig tea put in, BT (call centre) insisted that the fibre would be ok and they would terminate it inside the building when they came Friday. I explained that the fiber was only 3 foot long showing out of the duct at the property end but they insisted everything was ok and a team would come and finish the connection on friday. Hey guess what, the install guys arrived on friday and it was the wrong fiber installed from the road chamber. Fortunately,they had a spare pre-terminated fiber to use( pre-terminated at one end only for connection in the chamber.) so the had to pull that in from the road. Everything went well from then, all the kit was installed in the house, but when they came to connecting it up, there was no light reading from the exchange so now a fault has been opened even before its live...lol. They have changed the way they install now it seems.. Its not a 2 visit fitting now as the fibre comes directly in the house now and not terminated in a box on the outside of the house.
Well OR eng turned up unanounced this morning at 9am to look at the fault. Turns out the presentation is all live and ok in the chamber... and has a v strong meter reading..whereas the interior install team said there was none....hmmmmmi . Well when he checked the reading from the ONT there isnt a reading on the fiber. He suspects the termnation connector is faulty. I hope it is only that but hope the next Eng along will bring a replacement fiber aswell just incase that got damaged when they pulled it in, Also It might have been better to use someting different than cableclips that are only suitable for sat cable and not twin fiber cable to secure it to the wall. (-:
So the amber light remains for a few days more
After a phone call TO BT,l that few days more to fix has according to BT FTTP team has turned into 3rd march before an OR engineer can be allocated to the job. I find that hard to believe after an OR fault engineer on the 22nd Feb 90% determined the fault as a faulty fibre connector at the ONT end. (a few mins job to re-terminate). I despair.
Well after yet another phone call to bt, the first appointment date that an OR eng can attend to try to fix the install fault is 20th march....
Would I recommennd BT to anyone...NO! because they could have sorted this a lot earlier.
I have asked for a temp copper adsl connection to be provided within 7 days like they said they would 3/4 weeks ago because of 'delayed provision' then renaged upon because FTTP was s'posed to have been active with 14 days....
Its would be quicker to cancel everything and go with another provider which I'm begining to think I should of in the first palce.
angry isnt the word.