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3fcsimo
Beginner
1,075 Views
Message 1 of 15

full fibre available from openreach not available with bt

around december works was ongoing in my street by openreach in warrington wa3 speaking to an engineer i asked him when full fibre will be available his reply was were just finishing the works all nodes are in place and me to get in touch with bt so i did and they said its not available the day before christmas i got an email to say my street is now ready for full fibre choose a provider so i did bt when i check says not available can anybody help sort this out so i can order and get connected to full fibre as this is really frustrating 

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14 REPLIES 14
imjolly
Distinguished Sage
Distinguished Sage
1,069 Views
Message 2 of 15

Re: full fibre available from openreach not available with bt

if you are a BT customer enter phone number otherwise your address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Steve_M
BT TV Expert
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Message 3 of 15

Re: full fibre available from openreach not available with bt

Looking at recent OR deliveries for WA3 (i'm making assumption WA3 5xx), Openreach have declared FTTP in service, but to a new switch in the exchange. CP's will now be able to order a backhaul circuit to that switch and then after that goes live, offer it to customers. 

 

As  @imjolly  says, the Broadband checker should say WBC FTTP is in a 'planned' state. I'm not sure about current timescales though given the current climate.

 

Steve

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3fcsimo
Beginner
1,024 Views
Message 4 of 15

Re: full fibre available from openreach not available with bt

wa35ja is my postcode number 7

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pippincp
Distinguished Sage
1,020 Views
Message 5 of 15

Re: full fibre available from openreach not available with bt

Not that it will make any difference, other than those with either no broadband or those recieving less than 30Mbps, FTTP installs are on hold until 1st March.

 

2021-01-13 18_39_37-Covid-19 update - Covid 19 ultrafast process brief 06 January 2021.pdf – Mozilla.png

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Gary_C
Expert
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Message 6 of 15

Re: full fibre available from openreach not available with bt

Except I had mine done today.
🙂
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pippincp
Distinguished Sage
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Message 7 of 15

Re: full fibre available from openreach not available with bt

@Gary_C  When did you place your order?

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Gary_C
Expert
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Message 8 of 15

Re: full fibre available from openreach not available with bt

I placed my order on the 13th, but the OR team that arrived said they should not be coming into the house, but they were happy if I was.
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pippincp
Distinguished Sage
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Message 9 of 15

Re: full fibre available from openreach not available with bt


@Gary_Cwrote:
I placed my order on the 13th, but the OR team that arrived said they should not be coming into the house, but they were happy if I was.

The Openreach notice clearly states new orders fron 6th Jan. You ordered on 13th December according to another thread though you conveniently miss that off in this thread.

2021-02-02 13_14_31-Switch from FTTC to FTTP Nightmare - Page 3 - BT Community – Mozilla Firefox.png

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Gary_C
Expert
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Message 10 of 15

Re: full fibre available from openreach not available with bt

the OR guys themselves said they have been told not to enter homes.
No mention of order date in the discussion.

 

EDIT just noticed that message was a reply made to a thread in error and only contained part of the message I intended to write.

Basically, I was just pointing out, regardless of the date I booked it, the OR team said they have been told not to enter any house if you already have broadband.

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