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pippincp
Distinguished Sage
295 Views
Message 11 of 15

Re: full fibre available from openreach not available with bt

I wonder if @Starwire  can confirm.

My understanding is that all pre 6th Jan orders will be completed though engineers will have discretion. Not that they've been told not to enter.

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3fcsimo
Beginner
290 Views
Message 12 of 15

Re: full fibre available from openreach not available with bt

Getting annoyed now all work has been done in my street just before december recieved email from openreach saying now available please choose provider having a battle with bt promised calls back that dont happen put in complaint with openreach and had an email back from matt bray from openreach saying all available speak to bt which i did and they said they would contact me back and again this didnt happen just want to get connected to full fibre which is available !!!

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Gary_C
Expert
284 Views
Message 13 of 15

Re: full fibre available from openreach not available with bt

Would be good to get a clear answer.
Certainly the team at my house said they were not meant to enter, but were more than happy to do so.
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pippincp
Distinguished Sage
271 Views
Message 14 of 15

Re: full fibre available from openreach not available with bt

@3fcsimo  It will make no difference how many time you ring BT, it will not be available to you until it appears in the DDSL checker @imjolly  linked to you earlier.

As the DSL checker relies on the Openreach database perhaps your time would be better spent to ensure Matt Bray gets it updated.

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Steve_M
BT TV Expert
186 Views
Message 15 of 15

Re: full fibre available from openreach not available with bt

Hi @3fcsimo ,

 

I've checked on Openreach CP portal for you and FTTC and FTTP are showing as not available. No CP's will be able to order the FTTP service for you yet. 

 

I would reply to Openreach and ask them to check again, for your line specifically

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