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stephen1982
Contributor
530 Views
Message 1 of 6

has bt reduced fibre speeds?

hi have been getting around 300 to 330 meg download speed the last few months and around 50 up but now when i do a speed test it is now only giving me 92.2 megs down is bt reducing the speeds at the moment? i am paying extra for my connection if they are i think they should tell you 

 

 

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5 REPLIES 5
pippincp
Distinguished Sage
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Message 2 of 6

Re: has bt reduced fibre speeds?

BT haven't reduced speeds. Is this G.Fast or FTTP?

If G.Fast check for a dial tone on your line and then for noise. 17070 option 2, best with corded phone.

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stephen1982
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Message 3 of 6

Re: has bt reduced fibre speeds?

it is fttp wbc fttp 330 down 50 up it has an active ont and another one can be ordered
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pippincp
Distinguished Sage
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Message 4 of 6

Re: has bt reduced fibre speeds?

Ring the FTTP team on 0800 587 4787.

stephen1982
Contributor
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Message 5 of 6

Re: has bt reduced fibre speeds?

ok thanks are bt back doing home visits now as long as you are social distancing?but if i am correct i f i have an ont they can remote upgrade me aswell if available remotely ?
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pippincp
Distinguished Sage
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Message 6 of 6

Re: has bt reduced fibre speeds?

They are doing home visits again. The FTTP team will take care of you if you wish to upgrade.