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Distinguished Sage
Distinguished Sage
448 Views
Message 61 of 80

Re: help please

live chat should be able to give the exact date 




live chat



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Distinguished Sage
Distinguished Sage
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Message 62 of 80

Re: help please


@mushka wrote:

i ment the actual date,, because you have to give 30 days notice 


It's only 14 days notice if you are going to another provider and you use an approved method.ie using a MAC code.

 

It's 30 days if you are ceasing your line/broadband and not going to another provider or going to a cable company such as Virgin. If you do cease your line you will be billed a £30 cease charge.

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mushka
Contributor
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Message 63 of 80

Re: help please

hh3 restarted itself today at 12.16 pm message at side says reboot from BT agent,, speed is higher than profile,  1. Best Effort Test: -provides background information.

 Download Speed
 62.66 Mbps
  
0 Mbps60.3 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 62.66 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-60.3 Mbps .
 Additional Information:
 IP Profile for your line is - 60.3 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 11.45 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 11.45Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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mushka
Contributor
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Message 64 of 80

Re: help please

its been just over 4 weeks since i reset hh3 and dlm has not raised my ip profile above 60.3  

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mushka
Contributor
366 Views
Message 65 of 80

Re: help please

its been 8 weeks now and ip is still 60.3 speed is 57-59 ive checked other providers eg  sky  talktalk plusnet and they say i will get 73-76   so why is it with bt my speed is capped at 60 ? 

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bastecio
Contributor
333 Views
Message 66 of 80

Re: help please

hi!

 

you should be lucky, 60 wow, I am currently at 15, was 68 last year, begininng of year down to 55, now 15.... this has been now for 1 month. india support, couple of engineer visits and other communication methods (contacting mods etc) didnt do anything. The funny thing is they all tell you sth else (once it is the hub, then the line, then the DLM profile, but maybe the ip profile, then there is a problem with line or maybe exchange). And you always supposed to tell the engineer or the rubbiish india support what to do or where to check as I am such an expert!? This is ridiculous the whole BT/openreach garbage is ridiculous.... just to make you feel better!

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Distinguished Guru
310 Views
Message 67 of 80

Re: help please

In your first post you said your estimate was

 

FTTC Range A (Clean)79.659.92019.6--Available

 

And it looks like your speed test is within that range.

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mushka
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Message 68 of 80

Re: help please

Share Image

Share Link:

Share Image   

last 2 days speed is all over the place,,  in hh3 it says reboot from BTagent 3.40am 28/03/15

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mushka
Contributor
248 Views
Message 69 of 80

Re: help please

Share Image

my son got a update for his ps4 update was 240mb and it took 1hr 15 mins, after that i checked speed and as you can see it is pathetic and unacceptable, bt support say no problems no faults. am i missing something, the speed has been like this since saturday  very low and then thru the roof 

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Distinguished Guru
239 Views
Message 70 of 80

Re: help please

Your images aren't working
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