ive just tried the noise test and couldnt hear anything.
ray, do you know the correct number to call please?
just got off the phone with them and they can only offer mon-friday 8-6 so will just have to leave it and see if it works itself out.
thanks for everyones help
see if mods can help with an engineer appointment to suit you as it will take a while for conenction to recover
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Welcome to the forum and thanks for posting. Really sorry that your broadband connection speed has dropped so drastically. At only 3MB now, there is definitely an issue somewhere.
I fully appreciate that the engineers time slots that you have been offered are not suitable considering you work all week. The availability of an engineer on a Saturday really depends on the engineer resource in your area so I am not sure that I can accommodate an appointment outside of the hours that have already been offered, I will certainly try. If I cant arrange a suitable appointment then it doesn't have to be you personally at home at the time of the visit, anyone over the age of 18 would work just fine, so perhaps you could call in a favour?
Even if the fault lies outside of your home, Openreach will insist that someone is available at the address. As once the engineer Carry's out their work, they will come to your home and test the connection to make sure everything is fine. Lets not get ahead of ourselves, first things first, I will need your details.
Please send me an email by completing the 'Mods contact form'. Click on my username (SeanD) and you will find the contact link under the 'About me' section of my profile. Once we have your details we will have a better understanding on the next steps.