when i signed first up for bt and got connected in december my download speed was 39mb but its gradually fallen and now im down to 3mb which is 3 times slower than the non fiber i had with talktalk who i left to join bt.
could someone pleases have a look at this for me as its pretty close to useless at the moment.
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will have to leave it as it is then as i work through the week and an engineer will only come between 8-6 or something like that, even though i dont know why i have to be at home as the fault must be outside my house?
anyway i dont want to be charged £160 if they cant find the fault either
thanks for your help
ps if someone already knows theres a fault somewhere why dont they repair it without me having to do all the chasing? there providing a service so they should make sure its working ok
I would be inclined to leave it alone, as it will recover on its own. Do not disconnect or restart the home hub.
A high noise margin means that there is plenty of spare bandwidth to allow DLM to increase the speed, provided it sees no interruptions.
Why is it only showing four minutes connection time, have you been restarting or disconnecting the home hub?
It will never recover if you do that, as it will think there is a line fault.
ive just found on the main website that a fault was found on my broadband service last month but its supposidly been repaired, i wonder if this is part of it
i have contacted them a couple of weeks ago but i didnt get anywhere, all they did was make me go through all the turn it off and on rubbish and kept on blaming me being on wifi ( even though i wasnt) and we both struggled to understand each other as i think she was possibly indian, so all in all a frustrating hour ill never get back