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coreservers
Contributor

on ‎25-02-2022 7h42

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Message 1 of 2

how to tell if a smart hub 2 is going faulty

hi folks recently as per a previous thread ive had awful trouble with drops and flapping broadband, all cables replaced fibre couplings replaced, so starting to think it might be the smart hub 2 thats gonig faulty.

getting a lot of SIP WAN DOWN and device disconnects. 

reading online these can be symptoms of a faulty hub. 

can anyone advise if this is indeed a possibility? as no one has offered it as a potential reason as yet from the BT side

 

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rbz5416
Guru

on ‎25-02-2022 9h21

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Message 2 of 2

Re: how to tell if a smart hub 2 is going faulty

Easiest way is to just replace it with one from Ebay, Gumtree or Facebook Marketplace. If it cures the problem you can seek a replacement from BT. If not, then you've eliminated it. You can then either resell it or keep it as a spare.

If you do swap it, make sure you swap the PSU as well.

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