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Uncl3larry
Newbie
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Message 1 of 3

iPhones temporarily forget password but Android doesn't

received_353029248736549.jpeg

 

BT Home Hub has been working fine until a few days ago, however suddenly it's started doing this for us. We have 3 iPhones in the house, 2 7s and a 6, and they will start to disconnect from WiFi and refuse password. Android devices don't do the same thing and work as normal. Nothing has changed and password is definitely correct as I've checked the web portal for the hub. 

 

Has anyone seen this before and can anyone advise?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: iPhones temporarily forget password but Android doesn't

Try a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

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_dreamer_
Aspiring Expert
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Message 3 of 3

Re: iPhones temporarily forget password but Android doesn't

I had this problem on my iPads after my hub 5 had an update, a reset solved the problem to begin with but it soon returned. In the end  it took a phone call to tech. support who sent me an hub 6, not had a problem since.

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