hi guys as you know for 10 months i downloaded at 35.5 i renew my contract few week ago..it drops to 31mb and ping is a lot higher..i have noticed my data rate has been stuck on 33.478 for weeks..my max data is 42191 with noise margin 9.6 even when my noise margin drops to 6db speed stays same
31mb spoke to dozens of bt ..some havent a clue..i know my only hope is a dlm reset..but guess what..they wont give me it..ive had bt broadband for 2 years now...over a year of that time has been spent arguing with bt..totally fed up of bt service
Exactly same problem here since recontract.
Been in touch with BT numeorus times, the Indian call centres tell me differnt things, no help.
Still within 14 days cooling off so I am leaving BT.
Hi the wan results show 9db each time re connects...i have just tried brand new hh5 type A ...no difference,,,my download data rate has been stuck for a few weeks now..my upload speed changes frequently...but my download data stays same..like as tho its been capped...u phone bt..they put u threw to india..who read a script..or blame your hh5..total waste of time talking to them...then if your lucky u get a tech guy in uk..who i seemed to know more than him..he didnt know what a dlm reset was..he also told me in a few months my speed should go up..cos of this new 52mb launch...i said to him..do u think im stupid..my max data is 40mb when my noise margin is 6db..my usual download speed was 35.5mb until i re contracted now only 31mb ...so how the hell am i going to get up to 52mb lol ? i seriously think these bt advisers just try and fob you off..i will see out my contract..then next year i will have to consider my other broadband options.
yes when i renewed my contract it was for the new 52/10 service..the next day my speed dropped from near 36mb to 31mb ping went up from 33 to 48...since then my data download speed has stuck..never changed..but bt arnt interested cos they say 29mb to 40 is what they say my speed can be between...they told me if i renew my contact my speed should go up by 2mb..instead it went down by near 5mb i have tried a brand new hh5...no change...i wish id left it on 42/10
When I recently renewed & went on the 52/10 product I had a full DLM reset and my ping went from 10ms to 30ms.
This was due to G.INP being switched off & my interleave jumping way up.
However, my speed did increase. Over the next week or so everything stabilised & ping is back down to 10ms & my speed about 49meg. So well pleased with the result.
I should point out that I was on Infinity 2 till March when I switched to Infinity 1 to save cash, losing about 6meg download speed. So maybe DLM had some record of my greater speed potential, or am I crediting it with more intelligence than it has!
I'd suggest just giving the DLM a chance to sort things out over the next couple of weeks.
I went through the same thing, low speed, get the sales team to upgrade me and the speed is still over 10mbs below the advertised minimum
the helpdesk aren't helpful, they don't call you back and just fob you off with it will be ok in a few days
might as well go to sky and get what you pay for, low cost low speed and bad service