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husky1
Aspiring Contributor
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Message 1 of 6

infinity 2 installed yesterday powercut today

hi all

i had infinity2 installed yesterday and everything seem to be ok untill today when we had a powercut in the area and now my speed it all over the place.

These are the details from the hub 5

 

1. Product Name: HomeHub5
2. Serial number: +076284+1440001783
3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 07:57:32
6. Data Rate: 19999 / 79987
7. Maximum Data Rate: 25728 / 83789
8. Noise Margin: 15.5 / 7.0
9. Line Attenuation: 0.0 / 15.4
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 320.7 MB / 3.1 GB
12. Broadband username: bthomehub@btbroadband.com

 

 yesterday i had round 72down and 17.5up and since the power cut 

And speed test 

[URL=http://www.speedtest.net/my-result/4138003018][IMG]http://www.speedtest.net/result/4138003018.png[/I...

 

so just asking if things look ok to you guys

 

cheers if you can help me out

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husky1
Aspiring Contributor
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Message 2 of 6

Re: infinity 2 installed yesterday powercut today

sorry that link did not work

 

try this one

http://www.speedtest.net/my-result/4138021895

 

sorry still new to all this

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Distinguished Sage
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Message 3 of 6

Re: infinity 2 installed yesterday powercut today

can you please run the further diagnostics part of the BT speedtest with a wired connectionand post the results

http://speedtest.btwholesale.com/
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husky1
Aspiring Contributor
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Message 4 of 6

Re: infinity 2 installed yesterday powercut today

this is what i get from that test 

 

sorry this is the best i can do...no idea how to take a screen shot sorry


1. Best Effort Test:

Download Speed : 40.39 Mbps

2. Upstream Test:

Upload Speed : 13.14 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: infinity 2 installed yesterday powercut today

Was that done wired?


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husky1
Aspiring Contributor
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Message 6 of 6

Re: infinity 2 installed yesterday powercut today

Yes mate hub to laptop
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