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jgoodwill
Beginner
686 Views
Message 11 of 26

Re: infinity connection keeps dropping out

HI We have had 6 engineers out form various departments

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imjolly
Distinguished Sage
Distinguished Sage
684 Views
Message 12 of 26

Re: infinity connection keeps dropping out

that's why I find it strange that you have line noise after 6 engineers have checked your line

what about other sockets in other rooms

 



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jgoodwill
Beginner
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Message 13 of 26

Re: infinity connection keeps dropping out

No other sockets in any other rooms 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 14 of 26

Re: infinity connection keeps dropping out

looks like another engineer to find and fix the line noise

 



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jgoodwill
Beginner
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Message 15 of 26

Re: infinity connection keeps dropping out

*Sigh* The Ombudsman it is then i guess

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imjolly
Distinguished Sage
Distinguished Sage
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Message 16 of 26

Re: infinity connection keeps dropping out

see if mods can help you after reading this thread and get engineer visit especially as you say there is line noise and also the problem when you conencted a phone   mods will post here



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NeilO
Moderator
Moderator
650 Views
Message 17 of 26

Re: infinity connection keeps dropping out

@jgoodwill I'm really sorry to see you're connection is dropping out, any noise on the line will likely be related to the drops and we'll be happy to help you with this.

Our normal contact link is down at the moment so as a work around can you send your contact information, including your BT account number to our lead moderator @SeanD via a private message on this link and one of the mod team will get in touch. 

Thanks

Neil

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NeilO
Moderator
Moderator
621 Views
Message 18 of 26

Re: infinity connection keeps dropping out

@jgoodwill I called there but missed you, when testing the connection I can clearly see the drops on the connection and the the mean time between errors are a real concern. I'm so sorry this hasn't been fixed yet, it looks like a network fault and I would like to organise a broadband boost engineer rather than a wholesale SFI engineer who have been before. 

I'll be back in the office tomorrow afternoon would it be suitable if I call you back then to organise this?

Thanks

Neil

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jgoodwill
Beginner
616 Views
Message 19 of 26

Re: infinity connection keeps dropping out

HI That would be fine anytime after 6pm would be fine. If it helps i have plugged in a landline which i can hear noise through. If i dial out then hang up the noise clears and the speed comes back this sound like a potential HR fault on the line which many other engineers have tried to fix before. I have also done some reasearch and wondered if it could be a "Wet Joint" as it gets alot worse during bad weather. 

 

Thanks for yuour input its appreciated. 

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DanielS
Moderator
Moderator
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Message 20 of 26

Re: infinity connection keeps dropping out

That's no problem.

Neil will get back in touch with you tomorrow evening.

Thanks

DanielS

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