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Sage
Sage
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Message 11 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

Then use the HH3 and Openreach modem.

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factorD
Contributor
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Message 12 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

that is exactly why changing provider to Virgin Media will help.

 

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Moderator
Moderator
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Message 13 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

Hi @factorD,

Welcome back to the Community.

Sorry to hear that you are still having problems with your connection. I think @Keith_Beddoe may be right and you still have a line fault. I know you have said that you are moving to another service provider who doesn't use the Openreach network however if you would like one of the Mods to take a look into this fault please let us know.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

Community ModeratorMatt
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factorD
Contributor
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Message 14 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

well, I have had engineer test the line from premise and the speed was approx 40 Mbps down/10 up. but bthh6 could not provide more than 15 Mpbs down/400 kbps up, no factory reset would help bring about previous 52/10 Mbps any more. So replacement hub arrived and for some reason this time it is bthh5 and it provides 37/9.20 Mbps which is just at the threshold of min acceptable speed. I suppose the line needs to be reset again?

On the other hand a quirky website redirection observed when trying to test speed on bt wholesale page:

clipboard_image_0.png

question is whether this is deliberate or some kind of corruption in browser (both IE & Chrome), or linked to hh5 rewrite because hh6 was going to actual wholesale test page, rather than to internal hh5 gateway which has another broken link within?

clipboard_image_0.png

 

and why this site does not accept valid bt id please?

https://www.bt.com/help/home/broadband/speedtest/

I would say broken authentication script rejecting valid credentials.

Wonder how long has this been going on and attributing to bt users confusion (same category as broken links)?

Give out impression of patchy quality in need of repairs, just like potholes on our roads.

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factorD
Contributor
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Message 15 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

Well, supplying used BTHH5 as a replacement is a big mistake.

1. Wifi is not as good as original BTHH6 and VSDSL connection speed is approx 10 Mbps less .

2. BT HH5 log detail persists after factory reset and because it contains previous user's personal details such as mac addresses of mobile devices (Wifi part of the log) , this constitutes clear GDPR Data Breach !

3. Reporting this to ICO Monday!

bt hh5 used hub evidence.jpgevidence of GDPR breach.jpg

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factorD
Contributor
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Message 16 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

Ok, now got the BT HH6 as replacement instead of used HH5 and the initial speed is disappointing.

Nowhere near 52 Mbps with old HH6. Is this supposed to be like this? Obviously not, it is the wrong IP profile.

00:01:17, 01 Jan.

dsl:VDSL link Up: Down Rate=43890Kbps, Up Rate=9998Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

00:00:24, 01 Jan.

:WAN: ethernet as LAN

18:01:22, 10 Sep.

:WAN: SENSING AUTO VDSL

18:00:48, 10 Sep.

ptm0.101:VLAN VLAN_DATA connected

18:00:48, 10 Sep.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

18:00:48, 10 Sep.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

18:00:48, 10 Sep.

dsl:VDSL link Up: Down Rate=34678Kbps, Up Rate=9998Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

18:00:26, 10 Sep.

:VLAN VLAN_DATA disconnected

18:00:22, 10 Sep.

dsl:VDSL Link Down: duration was 786 seconds

17:47:52, 10 Sep.

:WAN: SENSING AUTO VDSL

17:47:17, 10 Sep.

ptm0.101:VLAN VLAN_DATA connected

17:47:17, 10 Sep.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

17:47:17, 10 Sep.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

17:47:16, 10 Sep.

dsl:VDSL link Up: Down Rate=4656Kbps, Up Rate=8351Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

17:46:54, 10 Sep.

:VLAN VLAN_DATA disconnected

17:46:52, 10 Sep.

dsl:VDSL Link Down: duration was 21 seconds

17:46:32, 10 Sep.

ptm0.101:VLAN VLAN_DATA connected

17:46:31, 10 Sep.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

17:46:31, 10 Sep.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

17:46:31, 10 Sep.

dsl:VDSL link Up: Down Rate=21613Kbps, Up Rate=9998Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

17:45:27, 10 Sep.

:VLAN VLAN_DATA disconnected

17:45:23, 10 Sep.

dsl:VDSL Link Down: duration was 154 seconds

00:01:48, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:15, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:15, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:15, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:15, 01 Jan.

dsl:VDSL link Up: Down Rate=4604Kbps, Up Rate=8516Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

00:00:31, 01 Jan.

:WAN: ethernet as LAN

 

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Moderator
Moderator
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Message 17 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

Hi @factorD,

Thank you for posting. I can see that @RobbieMac is dealing with your case and he'll follow up with you later on today.

Thanks

PaddyB

Community ModeratorPaddyB
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factorD
Contributor
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Message 18 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

still on max 35 Mbps down/10 up profile.

clipboard_image_0.png

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Distinguished Sage
Distinguished Sage
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Message 19 of 22

Re: infinity speed cut in half again (last time in Feb 2018)a

The down profile is set by your connection speed jot the other way round whereas the up profile is set by your package whether superfast 1 or 2



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Moderator
Moderator
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Message 20 of 22

Re: infinity speed cut in half again (last time in Feb 2018)

Hi @factorD 

@RobbieMac is currently out of the office at the moment.

I can see that he missed you when he called today but he is due to follow up with you again tomorrow.

Matt 

Community ModeratorMatt
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