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leeroy2009
Aspiring Contributor
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Message 1 of 68

infinty - disgusting 1st week

3 hours ago my internet ground to a halt, i cant play youtube videos even at 360, instant messages are taking ages to send, basically i cant do anything on my infinity connection (on a high speced pc)

 

luckily i also have a sky fiber line, running perfectly fast and another pc, i put my high speced pc onto the sky fiber line and bang instantly wors as normal

 

whats going on here? is there any dns settings or hosts i can change, because i really cant use infinity (speed test sites wont even load) i cant put up with this at all, its been working fine then like i say 3 hours ago it just stoped (fully connect to cabniet at 38 down 5.1 up)

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67 REPLIES 67
Distinguished Sage
Distinguished Sage
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Message 2 of 68

Re: infinty - disgusting 1st week

Make sure you turn off "smart setup" on the Homehub.

 

See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Some devices have a problem with the Homehub dual band having the same SSid (name). Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.

Once you have done that "forget" the connection on your devices and then restart the devices and log onto both the SSids if the device can use both frequencies. Not all devices can use 5GHz. 

See this link

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

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leeroy2009
Aspiring Contributor
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Message 3 of 68

Re: infinty - disgusting 1st week

id never dream of using wireless, im on wired...

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Distinguished Sage
Distinguished Sage
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Message 4 of 68

Re: infinty - disgusting 1st week

Not being a mind reader I was not aware of that.

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leeroy2009
Aspiring Contributor
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Message 5 of 68

Re: infinty - disgusting 1st week

i no matey hope you didnt think i was been a tw*t

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Distinguished Sage
Distinguished Sage
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Message 6 of 68

Re: infinty - disgusting 1st week

Use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. 


http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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leeroy2009
Aspiring Contributor
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Message 7 of 68

Re: infinty - disgusting 1st week

909.png

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leeroy2009
Aspiring Contributor
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Message 8 of 68

Re: infinty - disgusting 1st week

1. Product Name: HomeHub5

2. Serial number: +076284+1545009056

3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 25/4/2016

4. Board version: 01

5. VDSL uptime: 0 days, 00:24:14

6. Data Rate: 5039 / 36374

7. Maximum Data Rate: 5107 / 43032

8. Noise Margin: 6.1 / 6.2

9. Line Attenuation: 35.9 / 24.4

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 86.6 MB / 192.8 MB

12. Broadband username: bthomehub@btbroadband.com

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leeroy2009
Aspiring Contributor
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Message 9 of 68

Re: infinty - disgusting 1st week

couldnt do anything last night, as infinity conection came to a stop (had to go fully back to my sky fiber)

 

looked into this problem today again, had to reset hub, im now 7 meg down on what i get on my sky fiber connection

 

clearly im not a happy bunny

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leeroy2009
Aspiring Contributor
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Message 10 of 68

Re: infinty - disgusting 1st week

61Mb-78MbEstimated download speed range*


Estimated download speed range*

You currently get
61Mb-78MbEstimated download speed range*

Estimated download speed range*

51MbMinimum guaranteed speed
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