hello is thier a way to get off interleaved ive been on it for months DLM doesnt kick in and sort this even after engineer visits
its made gaming a anightmare pings up from 9 to mid 40s speed reduced compared to max data rate and the 80 i should get and tbh BT onthe phone are useless
Welcome to this user forum.
Its not possible for this to be changed on VDSL (Fibre to the Cabinet), as it automatic, and cannot be altered.
It is possible on normal broadband as that can be controlled by BT.
wow great so BT refuse to sync my speed bk to 80mb and im stuck with poor ping for gaming. tbh fibre is abit of a joke had it 5 years today and tbh last 4 months have been shocking.
Poor ping response is usually due to other users sharing your Internet connection. Your connection speed has very little to do with that.
Are there other people using your connection?
People often move from normal broadband to fibre (copper delivered) broadband, expecting it to be better, when it fact it makes no difference, and can actually be worse due to increased line errors.
Your line speed is 71.420Mbs, which is fairly close to 80Mbs, so there is nothing wrong with your connection.
Disconnect all other devices, so you have exclusive usage of the connection, and then try again. Its not always the devices themselves, but the nature of the content they are using, that will affect your ping response.
I assume that you are running the ping test over an Ethernet connection, and not wireless?
Connection speeds are average speeds, and tend to go down as more people are connected to the cabinet.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
If you post the results from the availability checker, then it will be possible to see what speed range you should be getting, as shown on Range A.
If its within that range, then BT will not take any action.