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turasatana6
Beginner
410 Views
Message 1 of 4

internet cuts out and lost 80% of my upload speed.

This past week I have problem with loss of upload speed and my internet cutting out. Tried the chat suport without any help as they state the dont guarantee upload speeds although I usually get between 5 and 6mb, now its down to 1mb. I dont understand why the upload speed has been dramatically cut...

 

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turasatana6
Beginner
408 Views
Message 2 of 4

Re: internet cuts out and lost 80% of my upload speed.

here is my hub details. Connection status:
BT Broadband /
BT Infinity /
BT Infinity 3 and 4 :
BT Infinity
Firmware version:
SG4B1000B540

Firmware updated:
18-May-2018

Serial number:
+084316+NQ72590514

Downstream sync speed:
52.98 Mbps

Upstream sync speed:
1.81 Mbps

Network uptime:
0 Days, 2 Hours 57 Minutes

System uptime:
0 Days, 2 Hours 59 Minutes

BT Wi-fi status:
Active
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bobajob86
Aspiring Contributor
362 Views
Message 3 of 4

Re: internet cuts out and lost 80% of my upload speed.

Same here - https://community.bt.com/t5/BT-Fibre-broadband/Terrible-Service-Non-Existent-Upload-Speed-Broadband/...

Support have been useless.  Broadband unusual.  No resolution yet.  If I get one will let you know!

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imjolly
Distinguished Sage
Distinguished Sage
355 Views
Message 4 of 4

Re: internet cuts out and lost 80% of my upload speed.

@turasatana6

can you post stats from your hh6  advanced settings then technical log information

check for line noise  dial 17070 option 2  should be quiet and best with corded phone

are you having problems with internet dropping out daily/weekly?



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