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SuspeceDevice
Aspiring Contributor
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Message 1 of 10

ip profile help

Hi,

 

Three weeks ago today i had noisy line fault fixed.

The line fault was causing my broadband to restart at least once every day and this probably went on for about two weeks before it got fixed.

Before the problem was fixed my speeds were roughly 75 down & 17 up wired.

Even though i`ve had two previous line faults in the last year, they never seemed to affect my broadband speeds, but this time...

 

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 58.46 Mbps
  
0 Mbps60.53 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 58.46 Mbps
 For your connection, the acceptable range of speedsis 60 Mbps-60.53 Mbps .
 Additional Information:
 IP Profile for your line is - 60.53 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.74 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.74Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

 

As i have said, the line fault was fixed three weeks ago so i just left it in the hope it would pick up again after 10 days or so.

The HH3 has reset itself at least twice in that time (don`t know about the white open reach box) but the speeds have not come back.

The upload speed will not go faster than 0.74 even though i used to get between 15 & 17 easy before.

 

i`m on the 80 down - 20 up package and the green box is no more than 30 metres from house.

 

Can anyone help or advise?

 

Thanks

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9 REPLIES 9
Distinguished Guru
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Message 2 of 10

Re: ip profile help

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and try some more speedtests. To do that follow these steps:

Step 1: Remove the homehub from the modem cable

Step2: Connect your pc/laptop to the modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

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Distinguished Guru
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Message 3 of 10

Re: ip profile help

You can try a factory reset first, see if that fixes it

 

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

 

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If you found this post helpful, please click on the star on the left
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SuspeceDevice
Aspiring Contributor
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Message 4 of 10

Re: ip profile help

The speedtest from the open reach modem was roughly the same as from the HH, shall try a factory reset next.

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Distinguished Guru
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Message 5 of 10

Re: ip profile help

In that case, you probably have a fault and need an engineer
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If you found this post helpful, please click on the star on the left
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SuspeceDevice
Aspiring Contributor
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Message 6 of 10

Re: ip profile help

I take it i report as a broadband fault not phone line fault?

 

Sorry, had plenty of phone faults through the years but never a broadband one, just want to make sure i report it to the proper place. 

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: ip profile help

Have you tried resetting the Openreach modem?

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SuspeceDevice
Aspiring Contributor
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Message 8 of 10

Re: ip profile help

Reset the Open Reach Modem..... no luck, same speeds

 

Thanks

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Distinguished Guru
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Message 9 of 10

Re: ip profile help

Yes it's a broadband fault
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If you found this post helpful, please click on the star on the left
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SuspeceDevice
Aspiring Contributor
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Message 10 of 10

Re: ip profile help

Thanks for everyone's help.
Call logged for broadband fault, waiting for callback in three working days time for stage 2 (not holding my breath lol)
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