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gregsonline
Contributor
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Message 1 of 113

ip profile reset how long should it take

joined bt 26 day ago from day one constaned disconnecting so speed dropped .called bt twice waste of time. live chat waste of time .on sky 38mb down 9 mb up solid .connected for 7 days now but no change in speed ip profile is stuck i think ..

 

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request

      1. Product Name: HomeHub5 2. Serial number: +076286+1606010269 3. Firmware version: v0.07.05.0A13-BT (Type B) Last updated 1/6/2016 4. Board version: 01A 5. VDSL uptime: 7 days, 03:41:21 6. Data Rate: 8864 / 34998 7. Maximum Data Rate: 9024 / 52898 8. Noise Margin: 6.0 / 9.9 9. Line Attenuation: 31.0 / 22.5 10. Signal Attenuation: 0.0 / 0.0 11. Data sent/received: 4.8 GB / 44.0 GB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: Yes 14. 2.4GHz wireless network/SSID: gregsnet 15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4GHz wireless security: WPA2 Only (Recommended) 17. 2.4GHz wireless channel: Automatic (Smart Wireless) 18. 5GHz wireless network/SSID: gregsnet 19. 5GHz wireless connections: Disabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5GHz wireless security: WPA2 Only (Recommended) 21. 5GHz wireless channel: 44 22. Firewall: Default 23. MAC Address: d4:63:fe:12:64:97 24. Software variant: - 25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)

 

BT Wholesale Broadband Performance Test

Broadband Speed Test Results
BT Wholesale Broadband Performance Test

Broadband Speed Test Results
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 32.64 Mbps
  
0 Mbps33.87 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 32.64 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-33.87 Mbps .
 Additional Information:
 IP Profile for your line is - 33.87 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 8.03 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.03Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps
thanks  for any hel with this  if the line can cope with 38 down from sky it should cope with at least that from bt .??

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 113

Re: ip profile reset how long should it take

Your profile is not stuck the ip profile is based on your connection speed not other way round so to get higher profile you need a faster connection speed. You need to stay connected 24/7 and DLM will start to reduce your noise margin down to normal 6db with increase on speed nearer attainable 



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gregsonline
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Message 3 of 113

Re: ip profile reset how long should it take

isn't 7 days long enough for DLM will start to reduce your noise margin down to normal 6db
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gregsonline
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Message 4 of 113

Re: ip profile reset how long should it take

noise margin down to normal 6db ??
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Distinguished Sage
Distinguished Sage
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Message 5 of 113

Re: ip profile reset how long should it take

No  you can read other posts and it can take a few weeks for it to happen. It also takes into account line errors not just connection time. Unlike adsl it needs an engineer visit before you can get DLM reset.



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Distinguished Sage
Distinguished Sage
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Message 6 of 113

Re: ip profile reset how long should it take

Your down noise margin in stats is 9.9db which is high and reason for lower connection speed so need to get down to 6db which will increase connection speed nearer attainable



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gregsonline
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Message 7 of 113

Re: ip profile reset how long should it take

cant understand why line would have problems now and not with sky only thing that as changed is modem firmware on that is out of date as well bt say line is fine .?
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Distinguished Sage
Distinguished Sage
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Message 8 of 113

Re: ip profile reset how long should it take

Have you had a few resets or restarted manually or maybe both?  Just you said joined 26 days ago but uptime is only 7 days



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gregsonline
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Message 9 of 113

Re: ip profile reset how long should it take

yes both but no restarts with sky rock solid line was fine bt say line is fine seems stable now well for last 7 days any way
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gregsonline
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Message 10 of 113

Re: ip profile reset how long should it take

wi fi seems to disconnect a lot but no to fussed about that a the moment
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