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andyhudson1979
Contributor
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Message 1 of 3

is SHINE affecting my connection?

I am on infinity 1 with 76 / 20 speeds (I am very close to the cabinet).

However my connection doesn't stay up for more than 5 days. Whilst this isn't a bad problem, it is annoying.

My hub 6 loses sync every 5 days at 9.42pm. Because this is a precise pattern this makes me think it is some sort of electrical interference. Does anyone agree? How can I confirm my suspicion?

My noise margin on my hub stats just before it went down

I have done a quiet line test with a corded phone, it was fine.

My hub currently has noise margin 15.4 dB / 20.1 dB (it is usually this at most times) but just after it re-connected it was about 15 / 17, so because of the difference to what it usually is, this makes me think it is a shine event.

Here is a copy and paste of the log (I filtered wan, ppp and tr69):


21:45:25, 14 Mar.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:45:24, 14 Mar.

:WAN: SENSING AUTO VDSL

21:45:24, 14 Mar.

ppp1:PPP: PPP INFO

21:45:23, 14 Mar.

ppp:PPP: IPCP_NAK

21:45:23, 14 Mar.

ppp:PPP: CHAP_SUCCESS

21:45:23, 14 Mar.

ppp:PPP: CHAP_RESPONSE

21:45:23, 14 Mar.

ppp:PPP: LCP_GOOD_ACK

21:45:23, 14 Mar.

ppp:PPP: LCP_REQUEST

21:45:23, 14 Mar.

:PPPoE error: timeout

21:45:14, 14 Mar.

:PPPoE error: timeout

21:45:08, 14 Mar.

:PPPoE error: timeout

21:44:52, 14 Mar.

ptm0.101:VLAN VLAN_DATA connected

21:44:52, 14 Mar.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

21:44:52, 14 Mar.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

21:44:52, 14 Mar.

dsl:VDSL link Up: Down Rate=120923Kbps, Up Rate=19999Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

21:43:01, 14 Mar.

:VLAN VLAN_DATA disconnected

21:43:01, 14 Mar.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:42:59, 14 Mar.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:42:52, 14 Mar.

dsl:VDSL Link Down: duration was 415017 seconds

00:04:25, 01 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

00:04:14, 01 Jan.

:WAN: SENSING AUTO VDSL

00:04:13, 01 Jan.

ppp1:PPP: PPP INFO

00:04:07, 01 Jan.

ppp:PPP: IPCP_NAK

00:04:07, 01 Jan.

ppp:PPP: CHAP_SUCCESS

00:04:07, 01 Jan.

ppp:PPP: CHAP_RESPONSE

00:04:07, 01 Jan.

ppp:PPP: LCP_GOOD_ACK

00:04:07, 01 Jan.

ppp:PPP: LCP_REQUEST

00:04:04, 01 Jan.

:PPPoE error: timeout

00:03:45, 01 Jan.

:PPPoE error: timeout

00:03:40, 01 Jan.

:PPPoE error: timeout

00:03:24, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:03:23, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:03:23, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:03:23, 01 Jan.

dsl:VDSL link Up: Down Rate=119617Kbps, Up Rate=28764Kbps, SNR Margin Down=15.30dB, SNR Margin Up=6.00dB

00:00:23, 01 Jan.

:WAN: ethernet as LAN

02:22:02, 10 Mar.

dsl:VDSL Link Down: duration was 16735 seconds

02:22:02, 10 Mar.

:VLAN VLAN_DATA disconnected

02:22:01, 10 Mar.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:43:47, 09 Mar.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:43:40, 09 Mar.

:WAN: SENSING AUTO VDSL

21:43:40, 09 Mar.

ppp1:PPP: PPP INFO

21:43:39, 09 Mar.

ppp:PPP: IPCP_NAK

21:43:39, 09 Mar.

ppp:PPP: CHAP_SUCCESS

21:43:39, 09 Mar.

ppp:PPP: CHAP_RESPONSE

21:43:39, 09 Mar.

ppp:PPP: LCP_GOOD_ACK

21:43:39, 09 Mar.

ppp:PPP: LCP_REQUEST

21:43:38, 09 Mar.

:PPPoE error: timeout

21:43:29, 09 Mar.

:PPPoE error: timeout

21:43:24, 09 Mar.

:PPPoE error: timeout

21:43:08, 09 Mar.

ptm0.101:VLAN VLAN_DATA connected

21:43:08, 09 Mar.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

21:43:08, 09 Mar.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

21:43:08, 09 Mar.

dsl:VDSL link Up: Down Rate=121390Kbps, Up Rate=19999Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

21:41:17, 09 Mar.

:VLAN VLAN_DATA disconnected

21:41:17, 09 Mar.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:41:06, 09 Mar.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:41:01, 09 Mar.

dsl:VDSL Link Down: duration was 431746 seconds

21:45:53, 04 Mar.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:45:52, 04 Mar.

:WAN: SENSING AUTO VDSL

21:45:52, 04 Mar.

ppp1:PPP: PPP INFO

21:45:51, 04 Mar.

ppp:PPP: IPCP_NAK

21:45:51, 04 Mar.

ppp:PPP: CHAP_SUCCESS

21:45:51, 04 Mar.

ppp:PPP: CHAP_RESPONSE

21:45:51, 04 Mar.

ppp:PPP: LCP_GOOD_ACK

21:45:51, 04 Mar.

ppp:PPP: LCP_REQUEST

21:45:51, 04 Mar.

:PPPoE error: timeout

21:45:41, 04 Mar.

:PPPoE error: timeout

21:45:34, 04 Mar.

:PPPoE error: timeout

21:45:19, 04 Mar.

ptm0.101:VLAN VLAN_DATA connected

21:45:19, 04 Mar.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

21:45:19, 04 Mar.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

21:45:19, 04 Mar.

dsl:VDSL link Up: Down Rate=121048Kbps, Up Rate=28241Kbps, SNR Margin Down=15.30dB, SNR Margin Up=6.00dB

21:43:14, 04 Mar.

:VLAN VLAN_DATA disconnected

21:43:14, 04 Mar.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:43:12, 04 Mar.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:43:08, 04 Mar.

dsl:VDSL Link Down: duration was 432038 seconds

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: is SHINE affecting my connection?

I think it is more a hub/connection problems than it is interference  there have been other posts with similar problem and the most common one is hub resetting after 14 days like clockwork



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Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: is SHINE affecting my connection?

Easy solution is to get your own 3rd party router.

 

Problem solved.

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