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avengerer4
Aspiring Contributor
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Message 21 of 26

Re: less than 1mbps and high ping

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so its been 24 hours, seems like upload speed is improving (9.50Mbps) while download speed is capped at 2Mbps24h not touched.PNG

see ya in two days with, I predict, no changes 

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avengerer4
Aspiring Contributor
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Message 22 of 26

Re: less than 1mbps and high ping

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so I think the uptime was around 2 days and 12 hours or so and router decided to restart, noise margin was on 29 and down speed as always 1995, not sure if you call it stabilised, seems like someone investigating it at leastre.PNGree.PNG

reee.PNG

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pippincp
Sage
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Message 23 of 26

Re: less than 1mbps and high ping

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Avoid restarts they tend to hinder rather than help.

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avengerer4
Aspiring Contributor
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Message 24 of 26

Re: less than 1mbps and high ping

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the thing is, I didn't restarted anything, it did it on its own, anyway its obvious that bt capped download speed for some reason

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pippincp
Sage
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Message 25 of 26

Re: less than 1mbps and high ping

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Sorry, I misread your previous post. Are you connected to the test socket yet and have you tried the quiet line test?

 

Edit My bad, you've aleady done that. You need to call in for an engineer. Get the account holder to make the initial call then ask to hand over to you.

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avengerer4
Aspiring Contributor
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Message 26 of 26

Re: less than 1mbps and high ping

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well thanks for all the help you tried to provide, it was something on bt side all the time, I assume it was cables outside, maybe somewhere near cabinet, now Im at 56mbps, noise margin went back to 6
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