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paulpa66
Aspiring Expert
372 Views
Message 1 of 3

loss of service

Over the last few days i have been getting drop outs, loss of service, then slow service, anything i can check, already rebooted several times all routers/hubs/pc but still persists. Just had another drop out

 

Download speedachieved during the test was - 2.26 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-1.93 Mbps .
 Additional Information:
 IP Profile for your line is - 1.93 Mbps

 

Upload speed achieved during the test was - 3.58Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

log

18:07:53, 30 Aug.OUT: BLOCK [65] First packet is Invalid (TCP 192.xxx.1.74:57791->xx.xxx.179.11:12350 on ppp1)
18:07:00, 30 Aug.OUT: BLOCK [65] First packet is Invalid (TCP 192.xxx.1.74:49310->xx.xxx.225.79:443 on ppp1)
18:06:42, 30 Aug.ath0: STA bc:cf:cc:09:e5:60 IEEE 802.11: Client disassociated
18:06:39, 30 Aug.ath0: STA bc:cf:cc:09:e5:60 IEEE 802.11: Client associated

 

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2 REPLIES 2
Moderator-Retired
327 Views
Message 2 of 3

Re: loss of service

Hi Paul

 

Have you tried any checks around your home to see if you can find the source or narrow down the possibilities?

 

Have a look through this link and let me know how you get on.

 

There's good info in general here: www.bt.com/help

 

Or something more specific here: dropping connection

 

Cheers

 

Craig

BTCare Community Mod

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paulpa66
Aspiring Expert
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Message 3 of 3

Re: loss of service

Its not my home, lost service for 8 hours yesterday, now back working with 2mb download, this is a BT side fault

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