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Contributor
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Message 21 of 59

Re: Plz Help :(

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the page wont open been stuck like this for the last few min.  this is what most of the sites are doing and this is on edge and chrome aswell as on my wifes pcUntitled.png

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Contributor
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Message 22 of 59

Re: Plz Help :(

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got it working took almost 10 min to get it to go

 

Capture.PNG

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Distinguished Sage
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Message 23 of 59

Re: Plz Help :(

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it does not look like a broadband problem as you are accessing some web pages i would start by checking your web browser settings
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Contributor
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Message 24 of 59

Re: Plz Help :(

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Its a new load of windows 10, chrome and edge i doubt its a browser issue, besides my wifes pc is doing the same thing and half my online games are not working which has nothing to do with my browser.......i Give up going to cancel today, been with Bt for 2 weeks and the service right from the begining has been **bleep** took me three weeks to ge tthe equipment and 8 phone calls later.

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Message 25 of 59

Re: Plz Help :(

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speeds ahve dropped to day not that it matters .........

 

http://www.speedtest.net/my-result/5112767661  must be a browser or pc issue 

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Distinguished Sage
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Message 26 of 59

Re: Plz Help :(

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You won't be able to cancel without penalty charges as there doesn't seem to be an issue on the BT network.
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Contributor
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Message 27 of 59

Re: Plz Help :(

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does seems to be but something is up, take my pc to my friends house everything works fine, connect back on bt nothing works on two different machines. If you read all the troubleshooting i have done i have eliminated any possible issues on my side besides the router. going to buy a new one today and if its that i want a refund from BT

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Message 28 of 59

Re: Plz Help :(

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sorry but this sums up your chance of a refund  flying pig.png



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Message 29 of 59

Re: Plz Help :(

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@Arkanis36 wrote:

does seems to be but something is up, take my pc to my friends house everything works fine, connect back on bt nothing works on two different machines. If you read all the troubleshooting i have done i have eliminated any possible issues on my side besides the router. going to buy a new one today and if its that i want a refund from BT


Presumably if you expect BT to refund you for a new router you will already have reported a fault to BT and given them a chance to sort out the problem and if it is a faulty Homehub, replace the one you have or are you just hoping that BT will hand out a refund. If you are, you will have absolutely no chance of getting any sort of refund even if a new router fixes the problem.

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Message 30 of 59

Re: Plz Help :(

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bt parental controls on? i know from experiance they stop both netflix and nowtv from working properly

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