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Arkanis36
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Message 1 of 59

most of my online games not working

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Hey Peeps

 

Since yesterday most of my online games are not working i can log into them but get lagged out or immidate disconnect,  this happens both on my pc aswell as my wifes pc.  Only game that seems to be workng ok is GW2, the rest dont work (Diablo3, ESO,Starcraft2, plantside2).

 

Browsing and streaming is fine is just my online games.  Does BT Shape online gaming cause if i did not know better it looks like all my games are being shaped expect for GW2

 

My speedtest results are fine, http://www.speedtest.net/my-result/5105007311

 

Things i have tried:

 

reset the router and reset it to factory default

setup portforwards

Connected directly to the router via Lan cable

switched off wifi aswell as any other devices that was connected

checked for malware and viruses

restarted pc

uninstalled and reinstalled my network card drivers

 

not sure whats up and bet i am going to have a hard time trying to explain this too telephone support

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Distinguished Sage
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Message 2 of 59

Re: most of my online games not working

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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Arkanis36
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Message 3 of 59

Re: most of my online games not working

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Hi

 

Here you go....

 

Diag.PNG

 

Capture.PNG

 

bthomehub.PNG

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Distinguished Sage
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Message 4 of 59

Re: most of my online games not working

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Thanks everything there is fine can you please run a tracert using windows command prompt to BBC.co.uk
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Arkanis36
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Message 5 of 59

Re: most of my online games not working

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Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * 13 ms 13 ms 31.55.185.177
4 13 ms 13 ms 13 ms 31.55.185.176
5 14 ms 12 ms 13 ms core2-hu0-19-0-1.colindale.ukcore.bt.net [195.99.127.142]
6 14 ms 14 ms 14 ms peer2-et-1-3-0.telehouse.ukcore.bt.net [195.99.127.23]
7 13 ms 16 ms 13 ms 194.74.65.42
8 * * * Request timed out.
9 18 ms 14 ms 14 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 15 ms 17 ms 15 ms 132.185.255.165
11 15 ms 15 ms 15 ms 212.58.246.79

 

 

Tracing route to google.co.uk [216.58.213.99]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 13 ms 13 ms 13 ms 31.55.185.184
5 23 ms 23 ms 23 ms core2-hu0-17-0-1.colindale.ukcore.bt.net [195.99.127.156]
6 14 ms 13 ms 13 ms 62.172.103.19
7 13 ms 12 ms 12 ms 109.159.253.67
8 13 ms 13 ms 13 ms 64.233.175.223
9 13 ms 13 ms 13 ms 216.239.57.121
10 13 ms 13 ms 12 ms lhr25s02-in-f99.1e100.net [216.58.213.99]

 

looks likepack loss on the third hop?

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Distinguished Sage
Distinguished Sage
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Message 6 of 59

Re: most of my online games not working

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No, configured to not respond to pings. Everything looks fine.


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Arkanis36
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Message 7 of 59

Re: most of my online games not working

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But something is wrong......i have gone through my system with a fine comb there is nothing on my pc that would cause this,  also its a new install of windows 10 which i did a month ago and its doing the exact same thing on my wifes pc.  I have been at this for 2 days now trust me when i say i have tested and troubleshooted any other possiblities.

 

Is it not possible that for some reason the ports are being shaped or mistaken for p2p??  Why is it happing to all my games expect 1 of them does notmake sense?

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Distinguished Sage
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Message 8 of 59

Re: most of my online games not working

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BT do not do traffic shaping or restrict the use of P2P
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Arkanis36
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Message 9 of 59

Re: most of my online games not working

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i will try to find away to test on another connection
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Distinguished Sage
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Message 10 of 59

Re: most of my online games not working

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I would suggest a google search i found a few problems with one of your games plantside2 likewise   Diablo3  

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