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Dan22341
Aspiring Contributor
410 Views
Message 1 of 30

moving house

hi i'm moving house in a few days  i've already aranged the move with BT my services were supposed to be activated today but for some reason my broadband went off but my phone is still working

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29 REPLIES 29
Distinguished Sage
Distinguished Sage
407 Views
Message 2 of 30

Re: moving house

have you phone CS on 150 to see what is happening

 



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Distinguished Sage
Distinguished Sage
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Message 3 of 30

Re: moving house

@Dan22341 

You can only have broadband activated at one place at a time, so I expect your broadband is in the process of being migrated to your new house.

The phone line could still be active, especially if you are moving to a different exchange area, as you would not be able to take your existing number with you.

Your line at the old house would be marked as a "stopped line", so although you will get dial tone, you may not be able to make or receive calls.

The broadband would be provided at the new house, if you have asked for activation today.

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Dan22341
Aspiring Contributor
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Message 4 of 30

Re: moving house

i can still make calls on the old phone line
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Distinguished Sage
Distinguished Sage
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Message 5 of 30

Re: moving house


@Dan22341 wrote:
i can still make calls on the old phone line

Assume you are not taking your phone number with you?

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Dan22341
Aspiring Contributor
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Message 6 of 30

Re: moving house

we did ask BT to transfer the line to our new address

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Moderator
Moderator
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Message 7 of 30

Re: moving house

Hi ,

Welcome back to the Community and thanks for taking the time to post.

Sorry to hear that your home move has not gone as planned. 

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Moderator
Moderator
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Message 8 of 30

Re: moving house

Hi @Dan22341

Thanks for sending in your account information.

It is going to take me a few hours to look into this issue for you to try and work out what's gone wrong.

Would you be able to check for a dial tone at the new address and if you get one dial 17070 and let me know the phone number?

I will follow up with you again tomorrow.

Thanks

Matt

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Dan22341
Aspiring Contributor
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Message 9 of 30

Re: moving house

do you want me to send my number by pm
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Distinguished Sage
Distinguished Sage
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Message 10 of 30

Re: moving house


@Dan22341 wrote:
do you want me to send my number by pm

You will need to send it by PM, please do not post it on this forum as the whole world will see it !

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