Since speaking to you this morning I don't need you to send me the landline number as I was able to reach you on the number we had on the home move order.
Can you connect the hub when you have a few minutes and let me know if you are able to connect to the broadband?
An update on my problem my phone is now working again just my broadband that is not I have a solid orange light on the BT smart hub 2 I use to be on fibre but since moving house I had to downgrade to broadband unlimited but I cannot use this service because my hub woni connect
Once the phone provision task closes, there should be a broadband provide task issued for the exchange, assuming that has not already been done. It could take up to midnight to activate, depending on what type of ADSL equipment is in use.
I assume you are going to be on ADSL, and that comes from the exchange. The Smart hub 2 should connect, but its not ideal if you are on a long line.
What speed have you been told to expect on standard broadband?
I was told between 31-64MB
Not for standard unlimited broadband, which you said you were getting. The maximum for standard broadband would be about 20Mbs, if you are very close to the exchange.
You did mean standard broadband and not Superfast broadband?
It says in my BT account I think super fast broadband unlimited my exchange is thorne
As you posted on the ADSL board, I assume that is what you were getting, as you said you downgraded your connection.
I will swap this thread to the VDSL board.
Superfast fibre comes from the cabinet, and now your phone line is active, a task will be issued for someone to visit the cabinet, and connect you via the fibre cabinet.
Once that has been done, then activation normally happens by midnight.
hi engineer came this morning he said the broadband is there but is not connecting he said he would call me when they have fixed it but no call i waited in all day for the call i am using mobile data that is costing me a fortune.