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Aspiring Contributor
189 Views
Message 21 of 31

Re: new customer

this was tested at 16:20 today, and the slow  down don't normal start till 18:30

starting to think this over load of the cabine2020-03-26.png

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Distinguished Sage
Distinguished Sage
185 Views
Message 22 of 31

Re: new customer

The congestion will be further back in the network, not at the cabinet.

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Aspiring Contributor
175 Views
Message 23 of 31

Re: new customer

ok thanks
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Aspiring Contributor
128 Views
Message 24 of 31

Re: new customer

only for ref

 

 

2020-03-31.png

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Distinguished Sage
Distinguished Sage
121 Views
Message 25 of 31

Re: new customer

can you post current hub stats. Just the last btspeedtester diagnostic test shown download of 18mb but it also showed a profile of 20mb suggesting your connection speed is very low compared to normal



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Aspiring Contributor
113 Views
Message 26 of 31

Re: new customer

hi imjolly

the other day my profile was showing 20mb download the other day when I rang bt ,but later that day it was back up to normal

2020-03-31 (1).png

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Sage
100 Views
Message 27 of 31

Re: new customer

Thats the status page, You need to go to Advanced settings/technical log/information

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Aspiring Contributor
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Message 28 of 31

Re: new customer

sorry I didn't2020-03-31 (1).png2020-03-31 (2).png know 

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Distinguished Sage
Distinguished Sage
88 Views
Message 29 of 31

Re: new customer

Router stats look ok now



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Aspiring Contributor
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Message 30 of 31

Re: new customer

yeah just ashame my speed not up with it

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