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crakayl
Beginner
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Message 2 of 14

new fibre cabinet

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hi can i ask how long it takes openreach to tell BT and other isp,s that a cabinet is now live?  ive been enjoying speeds of 38mbps since the 23rd may 2018 which is 8 weeks ago now when we got migrated onto a new fibre cabinet which is a lot closer to my home, yet BTand other isp,s say my line can only get 14-15mbps which is stopping approx 212 homes from upgrading to ie 76mbps.

surely it does not take 8 weeks for this to happen

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crakayl
Beginner
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Message 1 of 14

new cabinet

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can anyone tell me how long it takes openreach to tell bt we are now on a new cabinet .?

we are migrated onto a new fibre  cabinet since the 23rd may 2018 current speeds are 38mbps which is great for me, my problem is Bt and all other isp.s says i can only get 14-15mbps so at present i cannot upgrade to lets say 76mbps. surely it doesn't take 8 weeks to let Bt and others know we are migrated onto a new closer to home fibre cabinet with a lot better speeds.

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Distinguished Sage
Distinguished Sage
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Message 3 of 14

Re: new fibre cabinet

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ISPs use this https://www.btwholesale.com/includes/adsl/main.html   enter your phone number and post results  delete phone number but leave exchange and cab



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crakayl
Beginner
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Message 4 of 14

Re: new fibre cabinet

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Error
This might be because:
Due to essential maintenance work the site is not currently available.
We apologise for any inconvenience this may have caused you. Please contact help desk with any further questions. the link produces this error
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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: new fibre cabinet

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try that  https://www.btwholesale.com/includes/adsl/main.html



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Sage
Sage
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Message 6 of 14

Re: new cabinet

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Which cabinet does it show you are connected to HERE ?

If you are only getting 38mb now what makes you think you can get any more just by upgrading?

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crakayl
Beginner
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Message 7 of 14

Re: new fibre cabinet

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1.PNG2.PNG

the first pic is mine, the second is further up the street and is the only address from approx 212 homes that says O/S (on system) 

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Distinguished Sage
Distinguished Sage
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Message 8 of 14

Re: new fibre cabinet

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entering phone number is better and more accurate

you can complete the openreach form and at drop down menu select 'what cabinet am I on'

https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d

if you get automated response then send form again until someone actually responds



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crakayl
Beginner
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Message 9 of 14

Re: new fibre cabinet

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i already contacted BT this way 13 days ago with my query being passed on to a higher authority this was passed on 11 days ago with still no reply.

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Sage
Sage
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Message 10 of 14

Re: new fibre cabinet

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The link @imjolly has given you is not for BT, it is for Openreach.

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