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blueingreen79
Beginner
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Message 1 of 27

new fibre service second engineervisit to activate fibre service

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ive moved into s new build which now has a fibre modem installed so I have been able to order a n internet package through bt but have been told an engineer needs to visit prior to activation. (not until 10th jan) 😞 why would another visit be required ? given the modem is installed and apparently working and registered fine I thought this should be a simple activationwithout the need of an engineer to visit?

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albertj
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Message 2 of 27

Re: new fibre service second engineervisit to activate fibre service

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Hey @blueingreen79 

Welcome to the Community!

That is usually the case.

Can you enter your address on the Address Checker here: https://www.dslchecker.bt.com and post the results? Obviously, removing the address.

Thanks 

EDIT: Fixed URL

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blueingreen79
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Message 3 of 27

Re: new fibre service second engineervisit to activate fibre service

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please can you check that url is correct?it gives me a blank page error 404

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albertj
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Message 4 of 27

Re: new fibre service second engineervisit to activate fibre service

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Hi @blueingreen79 

Oops, sorry about that!

For whatever reason, if I post the link it doesn’t work. 

Please can you go to this website: https://www.dslchecker.bt.com/ and click the ‘Address Checker’ at the bottom, as I assume you won’t have a number yet.

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blueingreen79
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Message 5 of 27

Re: new fibre service second engineervisit to activate fibre service

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correct no number yet

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albertj
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Message 6 of 27

Re: new fibre service second engineervisit to activate fibre service

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OK 🙂

Please post the results from Address Checker. Removing the address.

Thanks

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blueingreen79
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Message 7 of 27

Re: new fibre service second engineervisit to activate fibre service

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is this useful?

ownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability DateFTTP Install ProcessOther Offerings


Availability Date

WBC FTTPUp to 1000Up to 220--Available2 Stage 
VDSL Multicast------Available 
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albertj
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Message 8 of 27

Re: new fibre service second engineervisit to activate fibre service

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Ideally, I would need the whole page that you get.

But it does show that while you can get FTTP, it requires a two stage install (two engineers). This is what BT sees as well when ordering for your address.

Can you post a picture of the box in your home? There has been a few models, otherwise I would post a picture, but look for an Openreach Logo.

The rest of the page would be great, as this shows if they are aware of this modem.

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blueingreen79
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Message 9 of 27

Re: new fibre service second engineervisit to activate fibre service

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bt.PNG

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Sage
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Message 10 of 27

Re: new fibre service second engineervisit to activate fibre service

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You say the ONT is installed, registered and working. What colour are the lights?

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