cancel
Showing results for 
Search instead for 
Did you mean: 
blueingreen79
Beginner
422 Views
Message 1 of 27

new fibre service second engineervisit to activate fibre service

Go to solution

ive moved into s new build which now has a fibre modem installed so I have been able to order a n internet package through bt but have been told an engineer needs to visit prior to activation. (not until 10th jan) 😞 why would another visit be required ? given the modem is installed and apparently working and registered fine I thought this should be a simple activationwithout the need of an engineer to visit?

0 Ratings
Reply
26 REPLIES 26
albertj
Expert
420 Views
Message 2 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

Hey @blueingreen79 

Welcome to the Community!

That is usually the case.

Can you enter your address on the Address Checker here: https://www.dslchecker.bt.com and post the results? Obviously, removing the address.

Thanks 

EDIT: Fixed URL

--
If I have helped you in anyway please press the Kudo button (thumbs up)
If I have resolved your post please click 'Mark as Accepted Solution'
0 Ratings
Reply
blueingreen79
Beginner
417 Views
Message 3 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

please can you check that url is correct?it gives me a blank page error 404

0 Ratings
Reply
albertj
Expert
409 Views
Message 4 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

Hi @blueingreen79 

Oops, sorry about that!

For whatever reason, if I post the link it doesn’t work. 

Please can you go to this website: https://www.dslchecker.bt.com/ and click the ‘Address Checker’ at the bottom, as I assume you won’t have a number yet.

--
If I have helped you in anyway please press the Kudo button (thumbs up)
If I have resolved your post please click 'Mark as Accepted Solution'
0 Ratings
Reply
Highlighted
blueingreen79
Beginner
404 Views
Message 5 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

correct no number yet

0 Ratings
Reply
albertj
Expert
402 Views
Message 6 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

OK 🙂

Please post the results from Address Checker. Removing the address.

Thanks

--
If I have helped you in anyway please press the Kudo button (thumbs up)
If I have resolved your post please click 'Mark as Accepted Solution'
0 Ratings
Reply
blueingreen79
Beginner
399 Views
Message 7 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

is this useful?

ownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability DateFTTP Install ProcessOther Offerings


Availability Date

WBC FTTPUp to 1000Up to 220--Available2 Stage 
VDSL Multicast------Available 
0 Ratings
Reply
albertj
Expert
384 Views
Message 8 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

Ideally, I would need the whole page that you get.

But it does show that while you can get FTTP, it requires a two stage install (two engineers). This is what BT sees as well when ordering for your address.

Can you post a picture of the box in your home? There has been a few models, otherwise I would post a picture, but look for an Openreach Logo.

The rest of the page would be great, as this shows if they are aware of this modem.

--
If I have helped you in anyway please press the Kudo button (thumbs up)
If I have resolved your post please click 'Mark as Accepted Solution'
0 Ratings
Reply
blueingreen79
Beginner
383 Views
Message 9 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

bt.PNG

0 Ratings
Reply
Sage
358 Views
Message 10 of 27

Re: new fibre service second engineervisit to activate fibre service

Go to solution

You say the ONT is installed, registered and working. What colour are the lights?

0 Ratings
Reply