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blueingreen79
Beginner
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Message 11 of 27

Re: new fibre service second engineervisit to activate fibre service

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IMG_0510 (1).jpg

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Distinguished Sage
Distinguished Sage
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Message 12 of 27

Re: new fibre service second engineervisit to activate fibre service

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Tricky to tell from a photo if the PON light is steady or flashing green. 😀

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Distinguished Sage
Distinguished Sage
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Message 13 of 27

Re: new fibre service second engineervisit to activate fibre service

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Have you tried connecting the BT Home hub`s WAN port to the Ethernet port on the ONT?

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blueingreen79
Beginner
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Message 14 of 27

Re: new fibre service second engineervisit to activate fibre service

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hey are all stable
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Distinguished Sage
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Message 15 of 27

Re: new fibre service second engineervisit to activate fibre service

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In which case all is good to go.

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blueingreen79
Beginner
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Message 16 of 27

Re: new fibre service second engineervisit to activate fibre service

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asin I can plug my router in and expect service?!

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iniltous
Recognised Expert
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Message 17 of 27

Re: new fibre service second engineervisit to activate fibre service

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As the ONT is installed and appears as if the PON light is lit, it kinda suggests that a one stage install is appropriate,  perhaps the database indicating a two strange install is wrong, have you ordered your BT service yet ?, have they delivered any kit ?
AFAIK , a two stage install requires the ‘fibre’ to be provided to your address ( stage 1)  and then brought into service, ( stage 2) as the fibre apparently is already there ( because it’s a new build and provided before you were handed the keys ) I suspect all that is now needed is the router ( when it’s delivered ) connecting and the bar code of the ONT registered and authorised by a single engineer visit

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Distinguished Sage
Distinguished Sage
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Message 18 of 27

Re: new fibre service second engineervisit to activate fibre service

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@blueingreen79 wrote:

asin I can plug my router in and expect service?!


You could try, as shown below.

smart hub 2.jpg

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Distinguished Sage
Distinguished Sage
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Message 19 of 27

Re: new fibre service second engineervisit to activate fibre service

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You may however end up on this page http://62.6.38.125/index.html

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blueingreen79
Beginner
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Message 20 of 27

Re: new fibre service second engineervisit to activate fibre service

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thanks all for your help  decided in the end to give bt a call I was getting infuriated with long answer times hence onto the forum here turns out there is a faulty port on the ont am going to plug in my apple airport anyway and see what happens 🙂

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