cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
midlife
Contributor
768 Views
Message 1 of 11

new to BT infinity speeds go from 5mb to 73mb

Have only had BT broadband for 24 hours and I have infinity 1 or 2 depending on who you taslk to!! So far I have had to separate channel and go to mode 2 from 1. I am a "special customer" well so the support person said as I have fibre to the premises (doesnt seem to help)

 

I seem to have solve the problem of loosing wifi about 5 times even though it showed blue on the smart hub by going to mode 2. However the speed this afternoon range from 5 mb to 73mb downloads and 1 to 21 uploads. Also when connected to 2.4kh channel it seems faster than the 5kh channel. is trhis the problem with mode 2?

 

Any help woild be great or does it need to "stabalise" itself for 10 days as was advised.

 

Graham

0 Ratings
Reply
10 REPLIES 10
imjolly
Distinguished Sage
Distinguished Sage
761 Views
Message 2 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

Do you have fibre to your home FTTP or FTTC which is fibre to street cab and copper to your home

 

FTTP will have something like this in your home FTTP modem.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
pippincp
Sage
751 Views
Message 3 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

Never heard of a "special customer" before. Must be a new offshore thing to make you happy and get you off the line.

midlife
Contributor
746 Views
Message 4 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

Hi imjolly yes I have FTTP surprisede as live in Cumbria in a rural area, have the box but it is slightly different as engineer said it was the new box and put the 2 boxes together.

 

does this help 

 

Graham

0 Ratings
Reply
midlife
Contributor
745 Views
Message 5 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

Hi pippimcp

 

Think they were trying to appease me as I was moaning so much

0 Ratings
Reply
pippincp
Sage
741 Views
Message 6 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

What results do you get from a wired connection

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
736 Views
Message 7 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

It sounds more like a wifi problem not a connection problem. Dropping wireless won't change the colour of the hub blue light



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
midlife
Contributor
725 Views
Message 8 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

Hi imjolly

 

I think yiu may be right as since I moved to mode 2 it seems to have not dropped out but the fluctuation in speed is very confusing 

 

thnak you for taking time 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
714 Views
Message 9 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

the speed fluctuation is in your download speed not your connection speed?  are your ethernet connection stable and good download speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
midlife
Contributor
639 Views
Message 10 of 11

Re: new to BT infinity speeds go from 5mb to 73mb

showing my stupidity but not certain ablout my ethernet connection stable or4 how to check

0 Ratings
Reply