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Distinguished Guru
262 Views
Message 21 of 28

Re: no Broadband!!

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So what is the next step?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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jonpiz
Aspiring Contributor
256 Views
Message 22 of 28

Re: no Broadband!!

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Its been escalated, what ever that means
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Distinguished Guru
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Message 23 of 28

Re: no Broadband!!

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Who by?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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jonpiz
Aspiring Contributor
243 Views
Message 24 of 28

Re: no Broadband!!

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Well I rang the technical team who are in India who explained it was a problem at the exchange in Chelmsford and have said it will be fixed by 8th April. I have lodged a complaint for what good that will do
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doctorklaus
Newbie
230 Views
Message 25 of 28

Re: no Broadband!!

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doctorklaus
Newbie
226 Views
Message 26 of 28

Re: no Broadband!!

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Having a similar problem but only on my line. BT act like OpenReach are in a different universe to them and can't ever help with fixes. When OpenReach are done, BT dilly dally and won't activate the service properly. Honestly don't know where they get their staff. All of them are unhelpful buffoons when it comes to solving broadband issues!
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Distinguished Sage
Distinguished Sage
215 Views
Message 27 of 28

Re: no Broadband!!

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doctorklaus

You have been offered help here https://community.bt.com/t5/Bills-Packages/Still-no-Broadband/m-p/1467015#M50928

 

Your problem has nothing to do with this thread.

 

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jonpiz
Aspiring Contributor
186 Views
Message 28 of 28

Re: no Broadband!!

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Well I was without broadband and internet TV channels for 11 days. Now ith the inconvenience this caused you would expect some form of goodwill gesture from BT. I got an email today saying they were crediting £8.83 to my account. I dont think I have been so insulted by an organisation

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