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Welly66
Newbie
203 Views
Message 11 of 28

Re: no Broadband!!

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As reported by jonpiz i also live in Chelmsford area and had an internet outage which lasted 4 and half days , starting last wednesday evening and all through the weekend. Finally got Internet back on monday morning 9 am only to loose it again yesterday afternoon. Customer services have now told me that it will be next tuesday the 7th of April before it gets resolved ! This is outrageous, i only moved to BT a month ago and i really regret this. Anyone know if there is any way of getting this issue sorted out sooner? I have lodged a complaint but apparently it will take 3 to 4 days for them to investigate it and get back to me! What a joke!

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Distinguished Sage
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Message 12 of 28

Re: no Broadband!!

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the fault is also affecting other providers It is an Openreach issue BT Retail your Provider have no control over the repair time
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jonpiz
Aspiring Contributor
187 Views
Message 13 of 28

Re: no Broadband!!

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Well they need to take control, that's just a cop-out
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jonpiz
Aspiring Contributor
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Message 14 of 28

Re: no Broadband!!

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I feel sorry for the BT engineer who is coming tomorrow. Lets see how his diplomacy skills are if he says its out of their control
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Distinguished Sage
174 Views
Message 15 of 28

Re: no Broadband!!

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They are NOT BT engineers they all work for Openreach and under OFCOM rules BT gets no priority over any other provider all suppliers are dealt with equally
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Welly66
Newbie
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Message 16 of 28

Re: no Broadband!!

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I thought Openreach are part of BT.

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Welly66
Newbie
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Message 17 of 28

Re: no Broadband!!

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Keen to know the outcome of the engineer's visit!!

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Distinguished Guru
157 Views
Message 18 of 28

Re: no Broadband!!

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Yes they are, however this forum is for BT Consumer, which is the ISP selling BT Infinity.
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Welly66
Newbie
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Message 19 of 28

Re: no Broadband!!

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Sorry not sure I follow!
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jonpiz
Aspiring Contributor
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Message 20 of 28

Re: no Broadband!!

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Well a very brave Openreach part of BT engineer came round and didn't fix the problem. He said it could be a matter of someone pushing a button in India and it works. Well its been escalated. If I was someone important I bet this wouldn't have taken this long - 7 days now
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