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scotta1980
Aspiring Contributor
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Message 1 of 10

not getting quoted speed infinity 2

can anyone help i am not getting the speed i was told i would get when sigining up to bt infinity 2 i was told i would get between 70-80mbps down and up to 20mbps up but i am no getting this this is my router stats below i have noticed that my Maximum data rate is showing 8930/59543 and its lower  than the data rate i am geting 8859 / 61218 

i have the router connected direct to the phone socket i have no extensions on the line 

 

1. Product name: BT Home Hub
2. Serial number: +068543+NQ43109122
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 1 days, 11:52:54
6. Data rate: 8859 / 61218
7. Maximum data rate: 8930 / 59543
8. Noise margin: 5.9 / 5.9
9. Line attenuation: 0.0 / 22.2
10. Signal attenuation: 0.0 / 20.9
11. Data sent/received: 2.3 GB / 2.4 GB

 

 

Downstream: 59.78 Mbps
Upstream: 8.651 Mbps

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9 REPLIES 9
Sage
Sage
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Message 2 of 10

Re: not getting quoted speed infinity 2

a) Try a factory reset of the HH5

 

b) Post the results from THIS checker (remember to remove your phone no).

 

c) Post the result of the Further Diagnostics (2nd test) from HERE.

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scotta1980
Aspiring Contributor
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Message 3 of 10

Re: not getting quoted speed infinity 2

the upload speed is way off from what it should be 

 

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Sage
Sage
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Message 4 of 10

Re: not getting quoted speed infinity 2

Looks as though you have an impacted line as your download speed is within the estimate for that.

 

As to your upload speed yoyu may have a bit of a fight on your hands getting anything done about it as most (if not all) UK residential ISP's only bother about download speeds.

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scotta1980
Aspiring Contributor
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Message 5 of 10

Re: not getting quoted speed infinity 2

ok just think its a bit strange my line was ok before i went to infinity i was getting the quoted speed no problem what dose impacted mean  

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Distinguished Guru
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Message 6 of 10

Re: not getting quoted speed infinity 2

What speed were you getting before Infinity?
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Sage
Sage
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Message 7 of 10

Re: not getting quoted speed infinity 2

There are several things which can impact a line. These include (as well as others) number of joints, line quality and crosstalk effects.

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scotta1980
Aspiring Contributor
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Message 8 of 10

Re: not getting quoted speed infinity 2

 i was getting around 15-16 down and 1.3 up 

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scotta1980
Aspiring Contributor
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Message 9 of 10

Re: not getting quoted speed infinity 2

i was getting a good upload speed when it first got put in but the speed has droped i was getting 15mbps up but now down to around 9mbps 

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Distinguished Guru
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Message 10 of 10

Re: not getting quoted speed infinity 2

So you weren't getting top of the range before, either.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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