cancel
Showing results for 
Search instead for 
Did you mean: 
JIIason
Newbie
128 Views
Message 11 of 19

Re: not getting speeds i pay for

That was the estimate i was given when i moved in and recently when i renewed the contract i was offered the super fibre which i took for better speeds but speeds are nowhere near
Yes that was from the test socket
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
121 Views
Message 12 of 19

Re: not getting speeds i pay for

have you yet checked the line using a corded phone?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
JIIason
Newbie
117 Views
Message 13 of 19

Re: not getting speeds i pay for

not able to check as i have no corded phone available
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
115 Views
Message 14 of 19

Re: not getting speeds i pay for

Then you will need to get one, only about a fiver from the usual sources, invaluable as a diagnostic tool.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
111 Views
Message 15 of 19

Re: not getting speeds i pay for

you can get engineer visit but if the problemis in your home - your side of test socket - then you will get billed for the engineer call out  investing £5 in a corded phone will determine if your problem or openreach  it is always there in case problem recurs



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
JIIason
Newbie
100 Views
Message 16 of 19

Re: not getting speeds i pay for

borrowed a friends spare phone and no sound inbetween

im guessing no problems my side

 i know im not going to get anywhere near 67mb but im not even at the minimum 27mb with the max being 40ish

its between 10-20mb these days depending time of day 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
89 Views
Message 17 of 19

Re: not getting speeds i pay for

Then you need to phone 151 and get engineer visit. You will need to be insistent 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
JIIason
Newbie
87 Views
Message 18 of 19

Re: not getting speeds i pay for

ok cheers

0 Ratings
Reply
Moderator
Moderator
52 Views
Message 19 of 19

Re: not getting speeds i pay for

Hi @JIIason ,

 

Thanks for posting. Did you speak with the faults team? Have you managed to get an engineer visit sorted? Can you post back and let us know how you’re getting on?

 

Cheers

 

David

0 Ratings
Reply