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K00LIE
Aspiring Contributor
201 Views
Message 1 of 2

nothing but problems with infinity 2

hey guys

 

can someone explain why my speed is so s--t had 2 engineer visits the first couldn,t do anything because it was

put down as a phone fault the second engineer said its working as it should

i am less than 200 meters from the cab on activation i was getting 72d 18up

at the point now of cancelling

 

thanks in advance

 

Results Image not loaded



1. Best Effort Test: -provides background information.

 Download Speed
 20.13 Mbps
  
0 Mbps58.72 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 20.13 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-58.72 Mbps .
 Additional Information:
 IP Profile for your line is - 58.72 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 7.89 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.89Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.

 
Product name:BT Home Hub
2. Serial number:+068343+NQ41266675
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 00:20:07
6. Data rate:18496 / 61451
7. Maximum data rate:18497 / 70077
8. Noise margin:5.8 / 6.2
9. Line attenuation:0.0 / 17.8
10. Signal attenuation:0.0 / 17.8
  

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    

FTTC Range A (Clean)8077.72020--Available
FTTC Range B (Impacted)8069.12017.9--Available
 
WBC ADSL 2+Up to 9.5--7.5 to 12Available
WBC ADSL 2+ Annex MUp to 9.5Up to 17.5 to 12Available
ADSL MaxUp to 8--7 to 8Available
WBC Fixed Rate2 ----Available
Fixed Rate2 ----Available
Other Offerings
 

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1 REPLY 1
Moderator
Moderator
133 Views
Message 2 of 2

Re: nothing but problems with infinity 2

Hi Koolie,

 

Was that speed test run wired or wirelessly? If over wireless could you try running the BT Speed Test through a wired connection? You will need to run the "Further Diagnostics" once the first test completes. Once you have done so, please post back the results.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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