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ssnjimb
Beginner
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Message 11 of 21

Re: on infinity 1, but line service type never upgraded

I will let you know what the complaints team say on tuesday 🙂

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Distinguished Sage
Distinguished Sage
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Message 12 of 21

Re: on infinity 1, but line service type never upgraded

They can say what they like but you are on an Infinity service.

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Distinguished Sage
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Message 13 of 21

Re: on infinity 1, but line service type never upgraded

there is nothing they can do as you have no complaint for them to answer to just wasting their time
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Distinguished Sage
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Message 14 of 21

Re: on infinity 1, but line service type never upgraded

100% on Infinity. As pointed out above the modulation type G993.2 is VDSL2
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ssnjimb
Beginner
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Message 15 of 21

Re: on infinity 1, but line service type never upgraded

It has been confirmed that the line type was never upgraded.

 

I have now been moved to box 15 in childswickham, from box 1.

 

We are told that we will receive a refund for two years of infinity that we never had.

 

Apparently Infinity was set up over a copper line hence the modulation, and was subsequently not upgraded to fibre.

 

Makes no sense to me.

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Distinguished Sage
Distinguished Sage
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Message 16 of 21

Re: on infinity 1, but line service type never upgraded

They are talking absolute rubbish. You currently have Infinity and are not connected to cab 15 because that will not have Infinity until January. If they move you to Cab15 you will revert to ADSL.

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Distinguished Sage
Distinguished Sage
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Message 17 of 21

Re: on infinity 1, but line service type never upgraded

There is nothing wrong with your stats. As has already been pointed out, you are on Infinity 1.

 

What you have been told is a load of rubbish. I suspect that it has been a data base error showing you as being on a different cabinet than what you are connected to and they will update the data base.

 

The last part of Infinity 1 comes along your copper line from the fibre cabinet so there is nothing to change there, that is how it works.

 

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Distinguished Sage
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Message 18 of 21

Re: on infinity 1, but line service type never upgraded

Total rubbish you are on an infinity connection
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Distinguished Sage
Distinguished Sage
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Message 19 of 21

Re: on infinity 1, but line service type never upgraded

For the avoidance of doubt.

 

1. Your speedtest screenshot shows an upstream profile of 10Mbps   Only possible with Infinity

2. Your hub stats line 7 show max data rate of 24825   Only possible with Infinity

3. Your hub stats line 24 shows G993.2   Only possible with Infinity.

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Distinguished Sage
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Message 20 of 21

Re: on infinity 1, but line service type never upgraded

be warned if you are moved to another cabinet (very unlikely ) you will lose your infinity connection
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