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NICOLAH101
Aspiring Contributor
1,493 Views
Message 1 of 32

only one in the village that can not order? really????

I live in a village and our cabinet went live to accepting orders 2 weeks ago.  With download speeds of 0.5 I was elated!

 

I put in my telephone number or address and it says 'not available' so I put in all the other addresses in the village (and phone numbers that I know) and it says 'congratulations you can order'.  I am in the middle of my neigbours in terms of location and we all have the same postcode in the street...and same cabinet/exchange.  Ironically they do not want to order infinity...but I desperately do!!

 

Complained to BT and was told 'you can not order in your area' arrrgghhh!!  I explained again and again and was told it was 'probably a capacity issue' I said that my entire village is able to place an order (not yet placed) but I can't.  So a fault was raised.  I logged on tonight only to find the fault was 'closed' on 9th Oct and no-one has updated me on what on earth is going on!! 

 

BT engineers working on cabinet today so I stopped and asked them...they said it was bizarre...never heard of it...and to call BT!! 

 

Please can someone help me????????????????????????????????????????????????

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31 REPLIES 31
NICOLAH101
Aspiring Contributor
1,483 Views
Message 2 of 32

Re: only one in the village that can not order? really????

Please someone help me I am so stressed about this!

 

Openreach website say Accepting Orders....my cabinet is also accepting orders as I have added 6 telephone numbers in my road (3 either side of me) and it says 'congratulations you can order' I add my mine and it says 'not available!?'

 

I am willing to pay for an engineer to come to my house but why won't anyone help in BT?  I was told it was a capacity issue but the slots are not even close to being filled as they are still accepting orders....

 

This is not right - surely?

 

 

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dazzarfc12
Aspiring Expert
1,477 Views
Message 3 of 32

Re: only one in the village that can not order? really????

what cabinet are you on

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NICOLAH101
Aspiring Contributor
1,475 Views
Message 4 of 32

Re: only one in the village that can not order? really????

Stainton exchange cabinet 42....

my neighbours numbers when I add to the BT wholsesale ADSL checker say FFTC available...my number is not but still the same cabinet.

 

Also BT engineers that were working on the cabinet said there was no reason why I could not get it????

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dazzarfc12
Aspiring Expert
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Message 5 of 32

Re: only one in the village that can not order? really????

if you like pm me your postedcode or telephone number ill check it 

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NICOLAH101
Aspiring Contributor
1,449 Views
Message 6 of 32

Re: only one in the village that can not order? really????

I have sent you a pm....but I know what the check will say...

 

I could understand if my neigbours could not order either.....or different cabinet, or different postcode, or street....but as I said neighbours either side of me do not use fibreoptic but can order it if they want to!

 

All BT will say is "you can't order it is not available - sorry"   I just want someone to check it technically.....there must be something not right?   It is strange that I am the only house that can not order?

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Guru
Guru
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Message 7 of 32

Re: only one in the village that can not order? really????

Hi NICOLAH101

Can you please post the full results of http://dslchecker.bt.com/adsl for your line
Please include the exchange and cab number as well as the grid and the text under the service grid.

For your security please edit out the landline number/ address before posting


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NICOLAH101
Aspiring Contributor
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Message 8 of 32

Re: only one in the village that can not order? really????

My neighbours (left and right to me) show the top results.

 

My number (house in the middle of them) shows the bottom results 

 

 

 

phone exchange.JPG

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NICOLAH101
Aspiring Contributor
1,434 Views
Message 9 of 32

Re: only one in the village that can not order? really????

sorry forgot to add the exchange is stainton exchange and the cabinet is 42

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Guru
Guru
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Message 10 of 32

Re: only one in the village that can not order? really????

Thanks NICOLAH101,
It seems to be a BT Wholesale database issue.

I have raised this up and a Mod may offer you a chance to get help from them in the morning.


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