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Godsie
Beginner
338 Views
Message 1 of 5

question on BT infinity order

I have recently checked my telephone line on the BT wholesale checker which shows that I should be eligibel for bt infinity 2. My BT exchange also shows up as accepting orders as well. However when I go through the process of ordering the package I reach a page which says that my max download speed is only 17Mbps

 

Does this mean that my line is not in fact ready for bt infinity or is this estimate inaccurate - I live about 500m from the exhange I have seen a fibre cabinet near my house.  I am keen to order as been waiting a while but would like to make sure I can actually get it first- would they let me know if I for some reason could not get before taking my money  - 17mbps is approx what i get from O2 at the moment on ADSL2.

I show screen shots from the bt wholesale broadband checker and the BT order page I get to when placing the order

 

Any help would be gratfeully appreciated

 

1.JPG

 

2.JPG

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4 REPLIES
Jarvmeister
Aspiring Contributor
333 Views
Message 2 of 5

Re: question on BT infinity order

No, it clearly says you gat get Infinity 2, refer to the second from last paragraph.
Godsie
Beginner
312 Views
Message 3 of 5

Re: question on BT infinity order

thanks for reply - was bit concerned when the estimated download speed on the order was 17mbps as I virtually get that anyway now. I assume they would let me know beforehand if my cabinet is not upgraded yet

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steve1412
Contributor
307 Views
Message 4 of 5

Re: question on BT infinity order

never mind your line being ready, BT are not ready. they are incapable of delivering an acceptable service with infinity. sign up for it at your own peril
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Villetty
Aspiring Contributor
278 Views
Message 5 of 5

Re: question on BT infinity order

I had same thing but showing 5mb.....the order failed 3 times and have had to order BT total b/band.

 

My guess is the systems take awhile to update coz I got a flyer through post yesterday saying I can get so I'll be calling up tomorrow for upgrade.

 

Just a warning in case it happens to you Smiley Happy

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