Was seeing 'Unsupported protocol' for Facebook, and switching off BT Parental Controls made no difference.
This resolved my issue immediately:
- switched BT Parental Controls back on
- saved new random 'Choose extra settings for homework time' settings (Saturday-Sunday 03:00-04:00)
The issue returns after a few minutes if I reset 'homework time' to blank, so I'll just keep it set until BT fixes this bug.
Yes, they not only need to fix this bug, but additionally a "blocked" webpage should display when trying to access any website that their parental controls block so you know what is blocking it. Getting a generic protocol error is misleading and can lead to hours wasted trying to get to the bottom of an issue caused by their own filter. I know it wasted a lot of my time and even their own tech supports time who were clueless. This is especially compounded when dealing with other BT internet issues... frustrated and stressed are just a few mild feelings I've had with BT lately.
I've also fallen fowl of this bug. I'm a BT customer but the problem is people trying to access my work site hit this error. It's only BT people and I've spent a lot of my time on this.
The last post makes me think it's my site getting blocked by your controls and the fact that people are not getting a error explaining it is rather patheric to be honest and a real time waster for all involved. I expect Better form BT
Pleas eexplain if the problem is tha **bleep** is getting balckisted somewhere why it works for me? Perhasp I resolved it ages ago, I cannot recall.
Please tell me how to get this site whitelisted? My work is for those that support people with severere disbilities.