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Newbie
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Message 31 of 33

Re: "ERR_SSL_VERSION_OR_CIPHER_MISMATCH Unsupported protocol" when trying to access Social

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Thank you!

Was seeing 'Unsupported protocol' for Facebook, and switching off BT Parental Controls made no difference.

This resolved my issue immediately:

- switched BT Parental Controls back on

- saved new random 'Choose extra settings for homework time' settings (Saturday-Sunday 03:00-04:00)

The issue returns after a few minutes if I reset 'homework time' to blank, so I'll just keep it set until BT fixes this bug.

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Contributor
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Message 32 of 33

Re: "ERR_SSL_VERSION_OR_CIPHER_MISMATCH Unsupported protocol" when trying to access Social

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Yes, they not only need to fix this bug, but additionally a "blocked" webpage should display when trying to access any website that their parental controls block so you know what is blocking it. Getting a generic protocol error is misleading and can lead to hours wasted trying to get to the bottom of an issue caused by their own filter. I know it wasted a lot of my time and even their own tech supports time who were clueless. This is especially compounded when dealing with other BT internet issues... frustrated and stressed are just a few mild feelings I've had with BT lately.  

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Beginner
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Message 33 of 33

Re: "ERR_SSL_VERSION_OR_CIPHER_MISMATCH Unsupported protocol" when trying to access Social

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I've also fallen fowl of this bug. I'm a BT customer but the problem is people trying to access my work site hit this error. It's only BT people and I've spent a lot of my time on this.

https://opendirective.net/2020/04/17/the-open-communication-symbols-ecosystem/

The last post makes me think it's my site getting blocked by your controls and the fact that people are not getting a error explaining it is rather patheric to be honest and a real time waster for all involved. I expect Better form BT

Pleas eexplain if the problem is tha **bleep** is getting balckisted somewhere why it works for me? Perhasp I resolved it ages ago, I cannot recall.

Please tell me how to get this site whitelisted? My work is for those that support people with severere disbilities.

Thanks

 

More importantly

 

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