Was seeing 'Unsupported protocol' for Facebook, and switching off BT Parental Controls made no difference.
This resolved my issue immediately:
- switched BT Parental Controls back on
- saved new random 'Choose extra settings for homework time' settings (Saturday-Sunday 03:00-04:00)
The issue returns after a few minutes if I reset 'homework time' to blank, so I'll just keep it set until BT fixes this bug.
Yes, they not only need to fix this bug, but additionally a "blocked" webpage should display when trying to access any website that their parental controls block so you know what is blocking it. Getting a generic protocol error is misleading and can lead to hours wasted trying to get to the bottom of an issue caused by their own filter. I know it wasted a lot of my time and even their own tech supports time who were clueless. This is especially compounded when dealing with other BT internet issues... frustrated and stressed are just a few mild feelings I've had with BT lately.
I've also fallen fowl of this bug. I'm a BT customer but the problem is people trying to access my work site hit this error. It's only BT people and I've spent a lot of my time on this.
The last post makes me think it's my site getting blocked by your controls and the fact that people are not getting a error explaining it is rather patheric to be honest and a real time waster for all involved. I expect Better form BT
Pleas eexplain if the problem is tha **bleep** is getting balckisted somewhere why it works for me? Perhasp I resolved it ages ago, I cannot recall.
Please tell me how to get this site whitelisted? My work is for those that support people with severere disbilities.
3 Modems, 1upgrade, 4 (long) phones call and 6 months . In desperation, after another month of running out of mobile data, I finally asked Google and came across your solution.
It worked!!!!. Thank you
Now it would be great if you can get this resource-saving solution across to the BT technical support.
One of the mods needs to forward this onto BT support. It’s farcical how this is still an ongoing issue for some users. All because the routers software has been poorly designed.
Exactly! there should a be a easy and clearly signposted mechanism to have false rejections fixed. Plus a message that lets you know it is the problem rather than an obscure error with many possible causes.
Come on BT!