cancel
Showing results for 
Search instead for 
Did you mean: 
stobbzy
Beginner
886 Views
Message 1 of 10

"Resolving host' issues

Hi everyone,

 

I was hoping you could help me as the BT Twitter team & live chat were useless Smiley Sad

 

I switched from Sky Broadband to BT Infinity on Wednesday and today is my first day of using my laptop to surf the net instead of my iPhone, iPad or PS3 which all seem to be working okay apart from varying speeds as normally happens with a new provider in the first week.

 

However, on my laptop I am constantly getting 'resolving host' issues on every webpage I access, which I have read about people posting on here before, so I wondered if someone could kindly talk me through it and how to resolve this issue through either changing my DNS settings or through another method.

 

I have also attached a screenshot of my BT speed test results. My home to device was awful earlier at around 9mb download but has improved greatly now.

 

 

BT SPEED TEST.png

0 Ratings
Reply
9 REPLIES 9
Distinguished Sage
882 Views
Message 2 of 10

Re: "Resolving host' issues

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
0 Ratings
Reply
stobbzy
Beginner
876 Views
Message 3 of 10

Re: "Resolving host' issues

Here are the DSL checker results:

 

DSL Checker.png

 

Wired BT speed test results:

BT Wires est.png

 

Home Hub 5 stats:

BT Home Hub.png

0 Ratings
Reply
Distinguished Sage
858 Views
Message 4 of 10

Re: "Resolving host' issues

everything looks fine for an infinity 1 connection
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
855 Views
Message 5 of 10

Re: "Resolving host' issues

Sounds more like a wireless problem rather than Internet problem

 

did you turn off smart setup.

 

have you split the 2 networks as some devices don't like them syncing together



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
stobbzy
Beginner
851 Views
Message 6 of 10

Re: "Resolving host' issues

Hi imjolly,

 

Can you tell me how to do those? As I'm not 100% sure how to do that and I agree it must be a wireless router problem if my test results have come back

0 Ratings
Reply
Highlighted
highpriest
Contributor
847 Views
Message 7 of 10

Re: "Resolving host' issues

No such thing. I use Google DNS on all my machines at home and it works flawlessly. On your wireless card, change the DNS servers to 8.8.8.8 and 8.8.4.4. Done.

 

Sadly, you can't edit the DNS servers on the DHCP scope on the Home Hub so it has to be set manually on each and every one of your devices.

 

google-dns.png

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
842 Views
Message 8 of 10

Re: "Resolving host' issues


@imjolly wrote:

Sounds more like a wireless problem rather than Internet problem

 

did you turn off smart setup.

 

have you split the 2 networks as some devices don't like them syncing together


Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 
Also try separating the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

 

 

 

"


Devices where there are known to be problems include:

 

    • Some Apple devices including iPhone 5 and Apple TV

 

    • some Android smartphones

 

    • Xbox<

 


"

0 Ratings
Reply
stobbzy
Beginner
837 Views
Message 9 of 10

Re: "Resolving host' issues

Hi Keith,

Your advice seems to have worked, although my speed has gone down drastically.

The BT Wholesale test says I have a download speed of 15.16mb and the BT diagnostic one says between my home and device it is 11.3mb.

Is there anything I can do so that the speed is fast like before (30+mb) but obviously without the resolving host issues that are affecting the internet on laptop? The router is literally an arms reach away from my laptop too which makes this even more infuriating.
0 Ratings
Reply
Distinguished Sage
829 Views
Message 10 of 10

Re: "Resolving host' issues

to get those speed the devices need to connect to the 5Ghz channels your devices are most likely defaulting to the 2.4Ghz range due to better range
0 Ratings
Reply