cancel
Showing results for 
Search instead for 
Did you mean: 
Thumbz1974
Beginner
630 Views
Message 1 of 9

"Unlimited" Infinity - 80 meg to the house, but can't stream video????

I have had Infinity (Allegedly unlimited) for a number of years without problems.  Recently all of my devices have had speed issues when loading pages, downloading files / content and (most often) streaming video.  All devices have the latest software upgrades and are set as correctly as I can. I have had the BT hub replaced, but still no improvement.  I tried using BT powerline adaptors, also without improvement, just lightening my wallet to the tune of £99!  I have tried selecting different channels, but keep coming to the conclusion BT have "optimised" my service to suit everyone else but me... BT engineer tested the line and I got almost 80meg to the house and nearly 47meg to the computer wirelessly... I'm at my wits end!  HELP......

0 Ratings
Reply
8 REPLIES 8
Distinguished Guru
628 Views
Message 2 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
Thumbz1974
Beginner
623 Views
Message 3 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

1. Product name:

BT Home Hub

 

2. Serial number:

+076272+NQ41947166

 

3. Firmware version:

Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown

 

4. Board version:

BT Hub 5A

 

5. VDSL uptime:

0 days, 06:59:08

 

6. Data rate:

19999 / 77462

 

7. Maximum data rate:

27082 / 77607

 

8. Noise margin:

15.2 / 6.5

 

9. Line attenuation:

0.0 / 8.3

 

10. Signal attenuation:

0.0 / 8.4

 

11. Data sent/received:

37.7 MB / 198.3 MB

 

12. Broadband username:

 

 

13. BT Wi-fi:

Yes

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
616 Views
Message 4 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

run btspeedtester and when first test completes then run diagnostic test 

 

btspeedtester



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Thumbz1974
Beginner
615 Views
Message 5 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Won't let me run the speed tester... says I don't have flash installed... I have installed this THREE times...

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
611 Views
Message 6 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

have you tried a different browser?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Thumbz1974
Beginner
610 Views
Message 7 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Tried another speed tester as BT reckon I dont have software installed that my computer says I do... 68+ d/l and 16+ u/l

0 Ratings
Reply
Highlighted
chris6273
Recognised Expert
532 Views
Message 8 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Try running it in Google Chrome which has Flash natively installed in it :).

___________________________________

Like this post? Give it a Star :D. If this post answers your question, please Mark it as the Accepted Solution.
0 Ratings
Reply
dfenceman
Expert
481 Views
Message 9 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Hi Thumbz1974,

 

Try this, it should take you straight to the Further Diagnostics :-

http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do

 

Best regards,
dfenceman
0 Ratings
Reply