So, enticed by the sparkly offers of 56Mbs and a half price deal, I finally converted to Essential Fibre on Thursday. We are somewhat out in the sticks and realistically, didn't expect a huge jump in download speeds. The nearest cabinet is about a mile away, so it's copper for most of it to our house.
So, before the upgrade we had a measly 7Mbs and now..... it's 4Mbs!!! 😞
The test was via a hard wired ethernet cable.
As a non-techie, what if anything can be done to solve this? Why is standard BB quicker than Fibre?
Is it possible to revert back to the old line and cancel this awful service?
can you post stats from hub if hh6 then advanced settings then technical log information
enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
Standard broadband is delivered from the exchange, 'fibre' broadband from the green cabinet. The higher frequencies used by VDSL (fibre broadband) are attenuated much more by distance than ADSL (standard broadband) so there comes a crossover point where ADSL over a longer distance is faster than VDSL over a shorter (but long, if that makes sense) distance.
Thanks for explaining. On the face of it, looks like we'd be better off returning to ADSL.
Posting the information requested will help the forum members help you. It will also help you decide how to proceed